"Order incomplete now uncontactable"

Ordered shoes which arrived with no spikes in the shoes or box so useless. Emailed and phoned - email undeliverable and phone number to voicemail but no callback - do not buy must be a scam

"I placed an order and received half of…"

I placed an order and received half of it. I got a refund for one of the items they didn’t deliver however I am waiting for the other item to either turn up will be refunded.,
Their email address no longer works and bounces back saying that he does not exist.
I have tried calling however their phone lines apparently not been working for 10 days.
On attempting to speak to an online chat person I’m constantly told the wait is 10 minutes and this does not change for over an hour.

Today a week after continually trying to contact them the phone lines are apparently back working. However I have just spent 15 minutes with the phone constantly ringing so they clearly are not answering.

Really quite annoyed by this and I would not recommend For customer service in the slightest.

"Why didn't I check the reviews! Avoid!"

Why didn't I check the reviews first!!!!
Lovely cheap prices - just don't expect them to actually send the goods.
Placed an order. Nothing. Tried phone a few days later - the phones are "out of order".
Tried emailing, email got returned.
Got through to someone on "chat" eventually - turns out my order hadn't gone anywhere.

"Bit sceptic but all went well!"

I was a bit sceptic after seeing all the negative reviews, but ordered anyway on March 20th. I contacted the shop through the chat on their website and got a very kind and personal response. The new cricket bat for my son arrived today. So I give them 5 stars for a super service at a very competitive price.

"Ordered a helmet for my son which was…"

Ordered a helmet for my son which was faulty. Have been trying to make arrangements for a refund no reply to emails and never answer.

"Unfortunately I think this retailer has…"

Unfortunately I think this retailer has closed down as they don't seem to be responding to emails, nor answering the phone, nor responding to their very own LiveChat feed.
I can't recommend anyone order from them as they don't seem to be open for business? I wouldn't place an order with them unless you are totally happy and don't require any customer service or follow up support.
I only want to change an item bought as a Christmas present for a different size, but I can't get hold of anyone despite numerous attempts. I'm now concerned as the product purchased for me was made close to 1 month ago now.

Update. Fair play they resolved the issue but not without a bit of pain

"Poor order experience"

Ordered some shoes before I had checked this site unfortunately. Chased up order (to be fair only after a few days) and was informed the order would be despatched on Wednesday with delivery by the weekend. Chased up on Thursday as had no confirmation of despatch and was informed via live chat that shoes would arrive today or tomorrow, all good so far. Just received an email saying shoes are not in stock and won't be in until next week! In commerce trust is everything so being lied to twice is not really a good place to be!
Despite the best efforts of someone at AllRounder (and she did try all she could) I have asked for a refund so we'll see if the money is returned in a timely way.
I'm not going to comment on the organisation as a whole as one incident shouldn't define this company, but being mislead twice isn't a good place to be.

"Great service on Black Friday!"

Great service on Black Friday!

Amazingly quick to despatch, ordered on Friday and received on Monday ahead of my Son's birthday. Brilliant.

"Received bat next day - brilliant!"

Ordered bat and received next day!

"Faulty bat and poor customer service"

I ordered a junior bat from the Discount Cricket Outlet. I received an error message on their website after checking out and eventually spoke to someone who confirmed the order had gone through. I chased and chased for shipping details but got no response from their on line chat forum and no email confirming shipment. When the bat arrived, the grip had dried out and was crumbling off the bat. I was offered a 10% discount and a new grip which I turned down. I will return bat and not use this company again. I