"Excellent service"

Excellent service, choice and value

"Ordered Christmas presents on the 16th…"

Ordered Christmas presents on the 16th Dec, on the basis that the items were in stock and next day delivery. Haven’t heard anything since. Telephone goes to a message that says the it’s full, Online chat starts with an automated ‘how can I help you?’ and the nothing in response. No response to email either. Ordered elsewhere and asked them to cancel, but who knows what will happen. Will not order again without checking trust pilot!!

"Brilliant problem solving"

i have just had to chase an order placed last week and needed as a Christmas present. Mo was brilliant in sorting out my problem and has confirmed my order will be in tonights post. Thank you Mo

"Started badly ended well"

The email communication wasn't great - although saying item had been sent had no courier details or tracking. Then couldn't get hold of the company on any email or telephone number. I resorted to facebook using its umbrella company All Round Cricket facebook page to message. This worked! Within seconds I had made contact and was asked for the order number, they then telephoned me straight away and apologised for any issues and checked the tracking was with My Hermes and gave me the tracking number etc Item due today.
Mo was the customer services guy who called me and was excellent. So it would have been 1 star but he made it 4 stars!

"Just don’t bother"

Please,do not spend any of your hard earned money at this excuse for an online shop.They will happily take your money and send an email with an order number etc confirming everything is in stock,even with next day delivery.whether you get what you ordered is another matter.They don’t reply to emails or answer calls.Just spend a few pounds more and get the products from a reputable company.

"Beware Ordering From This Company"

Ordered from this company on the 6th of December and haven't received anything except a confirmation email of my order on the day I ordered. I noticed that this shows as All Rounder Cricket Ltd t/a Discount Cricket Outlet. I tried to email them and ring them, both with no response. All Rounder Cricket have a shop opposite Headingley Stadium and as I live in Leeds I decided to go in, Young lad in attendance who looked embarrassed and said he can't get through to head office either. He asked me to leave my contact details but I told him I wasn't going anywhere until I had some answers. He managed to get through to someone straight away and found the items I'd ordered in the shop so I was able to take them away with me. I asked him what was going on and he said they'd had so many more orders on Black Friday than they could deal with and that many of them were being returned. It sounds like they just can't handle the amount of business they're getting at the moment. I told the young lad that it's disgusting that they're taking people's money and leaving them high and dry for Christmas, but at the end of the day, it's not his company. Companies shouldn't be allowed to treat customers in this way.

"Sorry cannot give zero."

Sorry cannot give zero.
Ordered and paid for two items for grandsons Christmas.
As all previous reviews - no response.
No answer to calls, emails or their chat line!

"Shocking"

Shocking. Ordered over 20 days ago and nothing has arrived. No reply to emails or calls. Absolutely shocking. How can this be allowed. I have one very disappointed boy,

"Can only be a fraud. Do not use"

My experience is exactly the same as all the other reviews. Bought and paid for cricket bag and spikes on 6 Dec for next day delivery. As at 16 Dec nothing has arrived, no response to calls, emails or chat. Over £140 spent and nothing received. This is a fraud. Do not use. Reporting to trading standards.

"If only I’d read the reviews before…"

If only I’d read the reviews before ordering, my experience is identical to the previous reviews.

I ordered a pair of cricket spikes for a Christmas present and waited for the tracked next day delivery to arrive.

After loosing count of the calls and mails sent asking for a delivery date (no reply to either mail or calls), the shoes eventually arrived two weeks later.


Custmer service shocking, please avoid.