"Bunch of non-customer-focussed muppets"

Bunch of non-customer-focussed muppets. Not recommended in any respect. I purchased a flight, they changed the flight, I told them I did not want a changed flight, they ignored me. I told them I would accept the flight change if I could only keep one leg of it. They basically said they never adjust anything, and they didn't care, ignoring most communications.

"Changed our flight times so we wouldn't…"

Changed our flight times so we wouldn't manage to get our connecting flight and been trying to contact them for a month to no avail. Sent numerous emails and no end of telephone calls. A disgraceful company..... Don't bother using!!!!
Currently on hold for the last 45 minutes.

"Rubbish customer service"

Rubbish customer service, calling from abroad for 30 minutes yet didn't get anyone to talk to, just annoying ads.
Don't book with them.

"Worst service"

Worst service i will suggest never/ever book your flight from Omega flight store. I want to reschedule my flight but no one picks call . I tried more than 100 times .Seems company is fake.

"Omega flight store - I would never use them again"

I would never use them again. Their customer service is appalling. They changed flight at last minute by email - due to natural disaster in Japan. The new flights were to a different country! !! But then they don't reply to the phone EVER. After 3 hours on he phone they haven't picked up once. They don't reply to emails - 9 emails over 3 weeks! I would avoid them at all costs. If you look at their reviews they are alloyds terrible. I wish I had looked first!

"DON’T BOOK TRAVEL WITH THE COMPANY YOU"

Do not use this company. There’s hidden charges, theh don’t pick up the phone and leave you waiting on hold for HOURS. They’re not considerate of people with medical requirements and charge an additional fee for any changes.

"I have been trying to contact your…"

I have been trying to contact your company since the beginning of August initially by telephone - literally phoning all your offices in the UK. Each of the calls connected, music played for a bit, then each call was cut off. Since 20th September I have now resorted to trying to contact you by email (Ref:5899186794 (dated 20th Sept), 9939385147 (dated 24th Sept), and 5899186794 (dated 25th Sept), and even although your website states it can take up to 48-hours for you to respond, to date I have still not received ANY form of response from your company.
This morning I have tried to phone your Milton Keynes phone number yet again, the call connected, I pushed the appropriate buttons, and then listened to a whole bunch of litany of how wonderful your company is and how my call is important to you. I held on for over 15-minutes waiting to a speak to a human being. AGAIN NO LUCK!
I am currently in Saudi Arabia, my calls to you are costing me a fortune.
I have booked a flight from Riyadh to Heathrow/ Edinburgh. All I want to do is change the date of my outward flight, and have been trying to do this since the beginning of August. Can someone from your company PLEASE respond to my request and sort this out?

"If you send an email enquiry about tor…"

If you send an email enquiry about tor trip they do not answer. Customer Service is none existent, they put you through to a number that is never answered.

"Omega flights- world's worst travel agency"

I'm not usually a person to complain, but omega caused me weeks of stress and frustration. I was travelling for the first time to Fiji with no previous experience of travel agencies. I went for the cheapest option, so chose omega as a travel agency. After I had booked, I was invited to stay in Sydney with family who I've never met and may never get to see, so I tried to extend my return ticket when passing through Sydney. Phone call after phone call, day after day, nobody picks up. I call British Airways whom I'm flying back with, upon return. They tell me that I can't extend it without consulting my travel agency, otherwise it is a breach of contract for them. So basically they couldn't do anything, and I couldn't contact omega either, and I might never get the opportunity to meet my extended family again. Very unreliable, not worth the hassle. They're cheap for a very good reason.

"I am trying to reach them on email and…"

I am trying to reach them on email and phone for my booking
OQB9211C see my email chain below. Does this company exist or my money has gone :(

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