"Fonctionne bien"

Je n'ai eu aucun problème avec ma réservation.
Seul petit hic, impossible de les contacter, par mail ou par téléphone. J'avais un problème parce que je n'avais que le numéro de réservation d'Omega Flight Store et pas celui de la compagnie aérienne et donc je ne pouvais pas m'enregistrer mais j'ai pu le régler avec ma compagnie aérienne.
Donc aucun soucis, je recommande.

"SOLUTION: Omega Flight store suspended No answer"

Hi Everyone,

i think by now all should know that Omega Flight Store has been suspended for operations and there is no customer service available i have tired all the phone numbers and emails and all went in vain.

For all those people facing issues
Your best option is to contact the airlines directly. if they say contact the travel agent to make changes please explain to them that the agency is suspended and there is no way to get in contact with them.

Most of the airlines are aware of this situation with omega flight store so they should be able to help. Mine was with etihad and they were very helpful.

Please Note if you want to cancel and get a refund the best will be contact the bank or ABTA they airlines wont able to help with that.

This is my experience with Etihad. every airlines policy can be different.

"Avoid avoid avoid!"

Avoid avoid avoid!

They simply don't answer the phone or reply to emails! Causing me a lot stress - exactly not what I want for a holiday.

"Omega is no longer able to provide ticketing"

Many of you will have found that you are unable to contact OmegaFlightStore if there is any issues with your flights or tickets. The numbers go through to an annoying repeated music hold for 30 mins after which you are disconnected. I contacted the airline directly and they advised me that this agent is no longer allowed to do any ticketing. Another post also suggests that the company has been renamed to Milburn Travel and that that company has filed for liquidation!

So changes are not possible though OmegaFlightStore. However in my case the flight was booked with the airline, and the airline (Garuda) were happy to make the changes necessary under the knowledge of issues with Omega - for me it was a complete reschedule due to Garuda no longer flying from London Heathrow with very helpful customer service.

For a rebate though, it may be possible through a credit card, or maybe through ABTA which Omega was in theory accredited with, but I have not tried either path, having moved to a satisfactory alternative.

"Very Poor Customer Service !!!"

Just like most travel agents, very poor customer service. I have been trying to get in touch for the past 4 days, to change my travel dates to no avail. There is no one to answer the phones in all their UK branches, l have called tirelessly their London, Birmingham, Manchester, Edinburgh brancheswith no answer. I have sent 3 emails and to date, no response whatsoever! Next time l will book straight from the airline. Trying to save a few quid by booking through these travel agents is very costly.

"No customer service"

Booked flight through Omega. Details confirmed promptly but missing a booking reference for the first leg of the flight so unable to check-in.
Tried to contact Omega by phone at all of their locations. For 3 out of the 4 the call just goes unanswered at all. At the 4th location the call is answered and goes straight to the usual horrid background music. That plays along without interruption or any message for almost 20 minutes and then the call is cut off!
You can submit a query through the website but they take up to 48 hours for an INITIAL response. No help to a man with a plane to catch.
This was the first and only time I will use Omega.

"Bad customer service had to cancel trip…"

Bad customer service had to cancel trip because of serious accident and being unfit to travel at first they said they would try to get me a refund from the airline and was asked to send medical documentation which I did. I thought at least they are trying to help but despite lots of phone calls and emails which never get answered over the course of 8 weeks I’m still awaiting a reply

"Terrible service"

Terrible service. My journey was booked for coming November and airline cancelled one of the scheduled flight so I requested to rebook my return flight to my required date/time. They were unable to do so because they have lost license to book and sale tickets. So I requested full refund. It seems refund has been processed by airline but after two weeks haven’t heard anything from omega flight. And as mentioned by other customer it’s almost impossible to reach them via provided phone numbers. Only one person answered after trying for a week at their London branch ( Sam) . She has been good answering calls but lost my trust if I will ever receive my refund by reading other customers experience that refund hasn’t been received even after 7 weeks. Thinking to contact my c/card company but not sure if I should wait for another 6 weeks as they said it will take six weeks for refund. Not sure why that long though.

"I would have given 5 stars however…"

I would have given 5 stars however wanted to change booking on one of the passengers who wanted to come a day or 2 later and making contact on the telephone was impossible Emirates advises that it has to be through the travel agent - Disappointed.

"No reply whatsoever from them"

I needed to change the date of my flight. I have tried sending them a query through their website, I was promised a maximum of 48 hours for a reply, but it has been 168 hours. I have not heard anything from them. I tried calling the number shown on their website and it is invalid (Manchester). On the receipt of my ticket, there is a phone number that looked unprofessional (seems like a personal number) and I tried calling it, but no one bothered to pick up (I waited for 5 mins). This has been a terrible experience and I am still unable to change my departure date.