"this company is a complete fraud"

this company is a complete fraud , no way of communicating its ridiculous, over a week now apparently 4 branches phone and email no answer been on twitter loads of people left bad reviews there and here , sadly booked tickets with them . stay away and reporting them to watch dog

"Was able to change tickets so happy with the service"

Buying the original tickets was painless. And we eventually got the itinerary from the airline so we were happy with the service.

Unfortunately for personal reasons we had to change our flight dates. Getting in touch with Omega was sort of difficult (they had a large number of issues to deal with that day in particular because of an airline that had canceled a bunch of flights). I stayed on the line for 40 minutes without any response. But I went to their offices in London and there, they were very helpful. After a little of back and forth, there was an agreement between the travel agency (Omega), the airline, and us. With a fee, we got new tickets.

"Absolutely dreadful service"

Absolutely dreadful service - meaning completely non existent. I would give this zero stars if I could.
The company should be looked into in terms of legality.
There are four or five phone numbers to call, impossible to reach anyone through any number. I do not believe they are actually staffed. Naturally no one responds to the emails either.

"flight has been changed"

flight has been changed , tried to contact them , put the phone down and would not answer. tried emailing.. no answer.. bit worrying. tried contacting airline but they seems just as useless..

"LOST LICENCE HOW ON EARTH CAN TRUSTPILOT BE TRUSTED 4*???"

Do not trust even Trustpilot who refuse to accept that this company is no longer trading.

The ATOL licence number on this and Omegas' website is not valid at this time but trust pilot ignore this and say the domain exists, So what

"DO NOT USE THIS COMPANY!"

If I could give no stars I would. Worse company I have ever dealt with. Booked a flight and paid in full to then be sent a text message saying there has been a schedule change to my flight however their phones are either constantly engaged or the automated messaged is on a constant loop and does not allow you to pick an option. I emailed two different email addresses, numerous times with no response. No response to my online enquiry that I submitted either. If you are having trouble, please call the airline direct like I did who will answer any questions you may have. Kuwait airways advised they are aware of the issues with omega flight store but we're unable to discuss anything due to legal reasons which speaks for itself! DO NOT USE THIS COMPANY!

"I made my booking and all went well"

I made my booking and all went well. Some time later my plans had to be changed and I needed to alter a flight. I tried to telephone Omega at leat 20 times. The number was normally engaged but twice when it actually rang, it continued to ring for some time before just cutting off.
I sent my question through on their form and received an automatic acknowledgement which gave me an enquiry number and said I could expect to hear back within 48 hours. When I had heard nothing for more than 72 hours I sent a further message complaining that I had not been contacted. Weeks later I have heard nothing. This is unacceptable

"Please stop calling them"

Please stop calling them, it appears the call centre has been closed, they lost the ability to issue or amend airline tickets three weeks ago and as others have said, their ATOL licence issued by the CAA was suspended a week ago.

To all intents and purposes it appears they have ceased to trade, if you have an ATOL Certificate, contact the CAA on the telephone number provided, if you have no Certificate and no valid ticket, contact the airline to see if a ticket has been issued, if not you may need to rebook and claim a refund from your credit card company

"AVOID WITH BARGE POLE"

AVOID WITH BARGE POLE

this company is fraud

NO EMAIL
NO PHONE NUMBER

NO CUSTOMER SERVICE - you been WARNED!!!!

"AVOID"

They are also trading under "Travel Group Omega". Most of the phone numbers are disconnected and the ones that ring, nobody will ever answer them. How can they still trade?