"DONT BOOK WITH THIS COMPANY"

DONT BOOK WITH THIS COMPANY. WORST OR ABSOLUTELY NO CUSTOMER SERVICE.

Same as many others I booked a flight through Omega Flight Store at a good rate thinking that all will be just fine as usual. Unfortunately this time I had to adjust my flight itinerary due to work last minute work commitments. To resolve the issues I tried to use all regular means to rebook my flight or get somebody to explain my options.

Action 1

I called OFS on all provided online phone numbers thinking a company such as OFS would provide their customers the required and deserved customer service. All of the lines were engaged throughout the entire day.

At this point, I think the company does this purposefully and not because they are busy. They avoid taking phone calls from customers. There is no option to navigate through an automated customer service.

Action 2

Frustrated by not being able to get somebody on a call I emailed the company to express my issue. ID 2167739275. I was surprised to receive an automated message asking for a 48 hours response time. We live in 2018 and customer service is a number one issue with companies. When a flight departs within hours/days how can allow yourself 48 hours? Whats your emergency process? I never received any reply back.

Result. I had to forgo my previous flight, lost the entire amount and had to book a new flight.

You can be assured that I will make Omega Flight Store will look bad through every possible mean online, my network and friends. You lost another customer and I am hoping any other as well.

"Useless company"

Useless company. Absolutely no customer service. We have flights cancelled and there was no communication from Omega, they hardly informed us about the cancellation. Will never use again.

"Micky Mouse Company, Avoid Avoid Avoid"

i had to cancel 4 tickets for wife and kids and was told the refund would take up to 6 weeks, it's over 7 weeks now and no money, no phone answered and no email replied to.
avoid this company at all cost. they are simply thieves.
I REPORTED THEM TO ABTA AND TRADING STANDARD AGENCY

"Unacceptable service!!!"

Unacceptable service!!!
Our flight time has been changed and we can't reach Omega via phone or email for 2 weeks now, to get it corrected.
Do you even have a Customer Support team?

"very bad agency to book flights"

very bad agency to book flights. Flight has been cancelled on my day of travel. they gave only one option which dont make sense, connecting flight is not reshedule and it is a on the day before i reach the desitination. when I tried to contact they are saying, we cant change anything because we dont have licence. when I contact airlines, they are they saying they cant make changes.

"这家旅行社的后台服务和管理极差"

这家旅行社的后台服务和管理极差。我们二十七人的团队乘坐大巴车带着红色的警示灯一路走到威尼斯，终于彻底地坏了，停在停车场。游客们在大太阳下晒着，从下午二点多到晩上九点多，老弱病的游客们实难承受。而旅行社至今无解决方案……

"ZERO Customer service"

Due to hospitalization, I cannot make my return flight.
On 16 September 2018 I logged a request to defer flying for 1 month:
Omega replied: A new OmegaFlightstore.com support request has been created for you with ID 4416256174.
They say that they will deal with the enquiry aiming for 48 hours!
I chased them again on 12 September and again today on 14th.
NOTHING!!!
Flight is on the 19th. Tomorrow I complain to my credit card company.
What a shambles!!!

"Disgusting Service"

Disgusting Service - No one responding to the phone call or email provided on their website.
I have bought a flight ticket through them. I have been trying to claim my airline taxes for a non-travelled ticket. I have been trying to contact them. Called over ten times, sent emails but no respond!!
Do not use their service. All of the activities are very suspicious.

"Lack of a basic travel fact"

I recently booked flights to South Africa for my family and myself. Upon reaching the airport we were not allowed to board the aircraft as we were not advised that you require full birth certificates for children under 18 years old. I would expect Omega Flight Store to have advised us of such a crucial fact.

I have put a complaint into Omega Flight Store on the 3rd September 2018. It is now the 12th September and I still have not had a reply.

Omega Flight store are not ATOL registered. Do not take the risk just to save a few pounds, it is really not worth it. We had to spend an additional £2200 to rebook our flights with absolutely no assistance from Omega Flight Store.

"I have cancelled the flight ticket and…"

I have cancelled the flight ticket and I was told that refund process will take 6 weeks time.when I call customer care number no oneis answering. even not replying to emails. When I check with airline directly the refund amount already credited to omega. can someone suggest me how get the refund amount.