"This is the only dealings I have had…"

This is the only dealings I have had with Omega and was sourced through Skyscanner. Flight was booked with Qatar Airways and after booking I registered with Qatar for their loyalty scheme. The deal and booking were 5 stars but Qatar made a fairly small amendment to the 2nd section of the flight. Omega asked me to contact urgently and I spent an entire afternoon phoning possibly 20+ times, getting through twice and then nothing. Eventually contacted them after 5PM and got through possibly to India? and confirmed to them the amendment was okay. For this 3 stars. There should be a way to confirm this by e-mail especially since Qatar also advised me of the new arrangement. Had I been abroad this difficulty in contacting could have been an unnecessary nuisance.

"DISHONEST COMPANY"

Booking Ref: OQF597AB

We booked United Airline flights. One of the passengers (my son-in-law) had to change his flight. Omega quoted £1500 to change, he therefore went direct to United Airlines who organised new flights and they refunded £284.90 to Omega. They advised us to contact Omega to confirm same, which we did, forwarding the original email from United. Numerous telephone calls and further emails, all ignored and still no repayment.

This is quite simply theft and therefore illegal.

"Positives Outweigh The Negatives"

Booked flights to the U.S with this company at a fantastic price. On the positive side they notified me immediately with flight schedule changes due to the airlines changing their flight times via email and told us to contact them to rearrange new time schedules. There were issues with contacting them via phone but we were persistent. When we finally got through to their credit they rearranged any flight changes we needed there and then and were helpful. I would say better to contact them by phone than by email. I would use them again in the future as I saved hundreds of pounds rather than booking with the Airline I flew with.

"Awful experience"

Awful experience ! Somehow I made a flightbooking. They have taken the money. There was an error in booking. But they haven't answered the phone for the last 3 months !!!!!!!!!
Lost my money - £ 1380 !!!!!

"I will never buy tickets from this…"

I will never buy tickets from this company. Once you buy ticket, then you will never get any costomer service or they don't even attend calls. I called them at least hundred times, emailed. But no response. I wanted to cancel my ticket. Extremely poor awful service. This is my first and last purchase with them.

"Terrible Customer service, Made up reviews"

Terrible Customer service once you have an issue. Cost me a plane ticket as their computers were down.
Cannot get through to anyone or speak to anyone about an issue. Will not answer the phone. 3 weeks in now trying to get in touch with anyone. Avoid at all costs.

"The 1* Reviews Are All True"

I’ve had a similar experience to the other 1* reviewers. The first leg of my return flight was rescheduled so was called to get in touch with them. In my case I managed straight away and was dealt with by a guy called Noor Ahmed, who (seemingly) amended my itinerary and sent me a new e-ticket. He asked me to review OmegaFlightstore on Trustpilot and I gave them a glowing review as I was impressed with how Noor had dealt with my query. Yet about a week ago I put my flight into the airline app and noticed that the rescheduled flight was missing from my itinerary. The airline told me to contact OmegaFlightstore and after several hours of ringing several different numbers and e-mailing, I still haven’t managed to. I am having a Kafkaesque experience at the minute because the airline (who I won’t name at this time) keep telling me that I need to speak to OmegaFlightstore before they can do anything when speaking to OmegaFlightstore seems impossible now. While they are not taking calls or responding to email, someone at OmegaFlightstore is still engaging in reputation management because they reported my earlier review for “being in the wrong place”. It wasn’t. I am hoping that Noor Ahmed or someone from OmegaFlightstore can respond to my email to explain what is going on because I’m now going to have to spend far too large a portion of my holiday trying to secure a flight home

"NEVER EVER BOOK with Omega ..."

NEVER EVER BOOK with Omega .. Absolutely no response, I tried so many times/dialled, it goes only into a beautiful music mode for ever on the phone, I think they are Defunct . Fly by night operators ! You cannot modify,cancel or make any changes to the ticket bought through them , you need to contact Airlines directly and they own No responsibility as Travel Agent owns the ticket .. I would have given a "Zero" rating if i had a option here .

"There is no response when you try…"

There is no response when you try contact them to change a flight as I had to when a hurricanewas over the island I was scheduled to visit.
I tried 4 times the standard online request for support . After the initial email that said "allow up to 48 hours" there was no further contact.
I tried calling (international call) wa put into the hold for 15 minutes minutes and then the call dropped.
I have no idea how to get through to them!

"I booked flights through Omega not…"

I booked flights through Omega not really knowing what Omega was. All seemed ok until I received an SMS to confirm that a significant change had been made to my booking and that I should contact them urgently to confirm a new itinerary....easier said than done. I have called the customer service number over 10 times and each time, regardless of time of day, I have been placed in a queue for at least 30 minutes, after which, the call is terminated.

I have no idea if I have tickets or not and am at a loss what to do.

I completed the contact form over 2 weeks ago and nobody has come back to me.

Somebody in this company must give a damn and I urge that individual to respond quickly and provide some clarity with my booking.

I have ‘not’ recommended Omega flight store to everyone I know.