"DO NOT USE THIS COMPANY"

Sent us flight changes on 5th Sept with an impossible connecting flight ( -30 mins at heathrow) via email asking us to contact if not satisfactory. Been trying multiple times daily since then and nothing via phone or email is answered. Advise anyone who is worries like us to contact card payment provider and dispute the payment forcing a charge back. Hit the ignorant sods where it hurts.. right in their pocket.

"Flights changed, unable to confirm info with customer service"

I recently flew by booking with Omega and one week before my return flight I receive an email indicating my flight has changed and I need to contact them. I have been unable to reach anyone at the numbers provided. The email also mentioned that they were not responsible for flights that fill up due to the customer not contacting them in time.

Dear Customer,

FLIGHT SCHEDULE CHANGE NOTIFICATION

Please note airline made significant change to your flight booking with us. We are sorry and do understand such changes made by airline do to causes great inconvenience to travellers. But these involuntary changes are due to carrier own operational/maintenance reasons. We remain committed towards you and are obliged to notify such changes.

Please find below is the alternate similar standard travel option offered by the airline as per carrier conditions of carriage:



We do require you to contact us immediately on +44 020 7484 8909(UK)， +33 971070777 (France), +34 927 88 00 66 (Spain), +39 0344450008 (Italy) +49 35188849999 (Germany),（+1） 856 666 2221 （US/spanish）, (+1) 646-862-9546/213-221-3551/650-741-0032 （US/english）, +52 2225 7680 099(Mexico), +57 132 88996(Colombia)
, if you cannot call us abroad, you can send email to our service email address

and leave your number of available contact(A UK number of your family or friend will help us to reach you faster ), we will be happy call back to you.

to reconfirm new flight timing or re-arrange the flight schedule. We want to re-assure you that both our staff and concerned Airline members will be providing with all assistance in the relation.

We are unable to make any special arrangements for you if you are delayed in contacting us or airline as these matters are at the sole discretion of the airline concerned.

We highly appreciate for your understanding and continue support.

Your Sincerely,

Omega Travel Ltd.

"shocking customer service"

shocking customer service. Been trying to get hold of them for 5 days by phone and email with no response. emailed 4 times a day and called all 4 numbers every day which all leave you on hold for 30 minutes then cut you dead, the 2 times the phone got answered no one talked. DO NOT USE

"Good prices but terrible customer…"

Good prices but terrible customer service. I have been trying to speak with someone about an error on my ticket for over a week, but no one answers the phone or responds to emails.

"Contact Request not Being Responded to"

Please can someone at Omega Flight Store please get in touch.

I have been trying relentlessly to call all your numbers with regards to a booking but none of the numbers work.

My contact details are 0775 944 2919

Sincerely
Nick

"They are being wind up"

They changed their name from Omega Travel Ltd to Milburn Travel Ltd on 31st August 2018, and now they are in the process of winding up.

Petitions to Wind Up (Companies)
In the High Court of Justice

Business & Property Courts in Manchester No 2805 of 2018

In the Matter of MILBURN TRAVEL LIMITED

(Company Number 03171873)

Previous Name of Company: OMEGA TRAVEL LIMITED

Principal trading address: 2 Milburn Avenue, Milton Keynes, MK6 2WA

and in the Matter of the Insolvency Act 1986

A Petition to wind up the above named company Milburn Travel Limited (formally known as Omega Travel Limited) at 26 Willen Park Avenue, Willen Park, Milton Keynes, England, MK15 9HR (Registered Office) presented on 29 August 2018 by AFFINITURE CARDS LIMITED T/A DINERS CLUB INTERNATIONAL of International House Kingsfield Court, Chester Business Park, Chester, Cheshire, CH4 9RF (Registered Office) claiming to be a creditor of the Company will be heard at the High Court of Justice, The Business & Property Courts in Manchester, Insolvency & Companies List (ChD), Manchester Civil Justice Centre, 1 Bridge Street West, Manchester, M60 9DJ, at 10:00 am on Monday 29 October 2018 (or as soon thereafter as the Petition can be heard).

Any person intending to appear on the hearing of the Petition (whether to support or oppose it) must give notice of intention to do so to the petitioner or his solicitor in accordance with rule 7.14 by 16.00 hours on Friday 26 October 2018.

The petitioner's solicitor is Mark Dennis, Knights Plc, Riverside Court, Wilmslow SK9 1DL. Solicitor's Telephone: 01625 704122 (Solicitor's Reference Number: AFF7/9)

Date signed: 13/09/2018

"Excellent price and didn't fail to…"

Excellent price and didn't fail to deliver. Got my booking references straight away. All the issues people complain about i saw easily stated either when booking or in the T&C's. If they effect you simply dont use them and pay directly to the airline. For me they didn't effect me so booked with them and save A LOT of money on my flight. Would happily use them again.

"Very difficult to recommend..."

Echoing just some of the views here. Right now (Sept-18) I'm definitely not able to get any customer service response. No answer by phone and no response after 5 days to email (which is logged and showing as unresolved in their own support request site). Like others, I've received a text saying some schedules have changed - but I've checked the airline sites (BA and TAM in this case) and no changes are shown. In fact, right now I can search and find the valid bookings by checking the reservation codes in each airline's own website so I'm confident the booking is no fraud - but if I needed to make any changes, there's apparently no way to contact Omega. I also suffered a name mix-up on the website booking form as someone else reviewed (not sure it was bad HTML - might have been bad auto-fill by my browser...) BUT at that point (June-18) I WAS able to contact an agent by phone same day (hour actually) who DID handle the cancellation verbally and confirmed in writing - and I then re-booked. I duly received a refund to my payment card for the incorrect booking a few days later. Was it good value and competitive at the time I booked? Yes. Will I use them again? No. Regardless of the price.

"Do not book with these"

Do not book with these, before travelling to Sweden i emailed 4x regarding luggage. I couldn’t get through on the phone. And received an email back everytime saying they would contact me within 48hr. Not once did they get back to me.
Went away, flight there was fine, and the one coming home was cancelled, which we only found out when we arrived at the airport at 5am!! To be told they’ve put us on the 4pm flight. No email was sent, no phone call absolutely nothing. We where given the equivalent of around £7 each for the delay which in Sweden doesn’t get you a coffee and a sandwich.
We ended up flying to London and then again to Manchester arriving over 6hrs later than expected!! Impossible to get hold of if you need them, don’t book with them,

"Terrible service"

Terrible service.
Received an email from them saying there have been significant changes to our flight schedule and to call them as soon as possible, plus a bunch of nonsensical garbage. After calling many times and spending hours on the phone I finally got through to someone who didn’t have a clue what was going on and said she’d call me back. Frankly, she sounded annoyed at my existence. Never heard back, and despite having repeated the process of trying to call them over and over, plus sending multiple emails and completing their online contact form… nothing. We are due to fly tomorrow and still have no idea what is going on.
I’d suggest spending a bit more for a good service. We wish we had.