"Awful company"

Awful company. Needed to change a passengers name due to an error when booking. Spent hours on the phone over several days trying to get a resolution but couldn't as "their system was down".

Have now had to resort to purchasing last minute tickets and will be seeking compensation for having to do this, as advised by an agent at Omega.

There are no contingency or disaster recovery plans in place at Omega, so if their systems are down you're screwed. Do NOT buy tickets from this company as you'll likely regret it.

"A éviter à tout prix.."

A éviter à tout prix... J'ai réservé un vol pour ma copine et moi même pour le Cap Vert via ce site, le vol étant assuré par la Royal Air Maroc. Une fois la réservation faite, je me rends compte d'une erreur au niveau du prénom de ma copine. Je demande aussitôt à ce que cette erreur soit corrigée mais... aucune solution, ils me disent que la situation ne permet pas de modifier son prénom.
Enfin si, une solution, la leur: annuler le billet (300€ de "pénalités") et en reprendre un autre.
Insatisfait au possible !

"Easy to navigate web site"

Easy to navigate web site. Over all satisfied.Thanks

"Sandy at Omega guided me through the…"

Sandy at Omega guided me through the booking process faultlessly and contacted when there was a schedule change asap . I will in all probability use omega again

"Instant flight ticket booking"

Instant flight ticket booking! fantastic price, found through skycanner. within minutes sent email confirmation of flight details, I would have given 5 stars if the customer service telephone line actually worked but unfortunately its a deadline. So made me nervous a little if they were legit. However once I sent a email through the website, they instantly responded within minutes.

"Excellent service in Re scheduling cancelled flights"

Monica from Omega flight store worked relentlessly to get my flights Re routed when they were cancelled due to heavy floods in Kochi ( COK) India on 15- 17 Aug.
She spent hours on the phone with the concerned airlines when they were hard to reach by other means and had no functioning office / desk at the Manchester airport.

"superrrrrrr"

superrrrrrr

"🤦🏻‍♂️"

Booked a flight through Omega Flight Store last March and went off without a hitch, despite reading various negative reviews. Just now, I had a flight booked for my sister that departs today, but she isn’t well enough to travel so i had to contact them to try and get them to change the flight asap. Unfortunately, I couldn’t get through to them until about 0730 MDT. When I did finally spoke to someone, they tell me thay they are experiencing technical difficulties and are unable to help me. And advised me to call the airline to ask them to change it, Which I have since I couldn’t get through to them earlier, but since the booking is made through 2 separate airlines, the Airline company I spoke with was unable to change both flights and advised me to get the travel agency to do it as they have the capability. I tried calling them again and they told me that they have been experiencing this “technical difficulty” for four days now. Now, seeing as they are running a business primarily through computers, 4 days of “tech difficulty” is beyond ridiculous. I would not want to book another flight with this agency. Poor service when you needed it the most.

"Unhelpful and unreasonable"

I am very unhappy with the service that has been
provided from this company. I
booked 3 flights and immediately that I
paid and got a confirmation email
I looked and noted that what came through was not
what I booked. I called all your
helpline numbers, no answer including the 24 hours
number. I called again the morning after and after trying several numbers and times I finally got through to a person. After being cut of several times, that person was not helpful at all and could only
say what was obviously on a crib sheet. Not helpful at all. That is not what I call customer
services, after asking for the complaint
procedure he gave me a new number. I have
called that, no connection, then when I did finally get
connected via another different number it won’t recognise the number inputs that it asked for to get through the automated answering service. Then finally when I did get the through all I could
hear was background noise of people talking but no
one talking to me then cut off again. I mean come on, how bad can you get, seriously. Not happy at all.

The reason for My need to contact the company was: that I with a group of friends all came together to book flights to go together on holiday. We went through the same website. The same company
(yours) Omega Flightstore, we had the same dates,
the same times, the same length of flight and the same layover in Cairo. We confirmed it paid for it. Great all sorted.

The email came through we all checked and I am now booked on the wrong transfer (MS301) flight from Cairo the Sharm El Sheikh which
leaves the next day, really who
would want that. It was supposed to be stay in
Cairo for 2 hours leave the same night, all the rest got that but not me. I checked all details before I paid and they were fine. I needed the flight changing over however I was not willing to pay for this as this was not my mistake. I did try to talk to the person in the phone about this but he was not willing and said he had no authority to do that, hence giving me the
other number which does not work, along with the
one that does not work on your emails with the confirmation.

I am disgusted with the way I have been treated, the ways it has been/not been handled and the emails reply’s that I have had back from you telling me it is all my fault and that you would need almost £300 off me to sort it out. Just another way to take money from innocent people.

Do not trust this company and do not book with the at all.

"I paid extra to be able to book my…"

I paid extra to be able to book my flight seats in advance.

After speaking to your adviser on how to complete this and being told to go to the airline website and click on seat selection???? i completed that task only to get a message telling me, i booked through another website and i would either have to pay extra to complete that task or wait until i check in????

Why advertise and charge extra for something you are not able to complete????

Disappointed