"Got a text that my flight has been…"

Got a text that my flight has been rescheduled so contact them.
Trying to contact since. Neither Phone call is being answered nor reply to emails.
Horrible situation..

"I wouldn’t even give them 1 star ."

I wouldn’t even give them 1 star ! The most terrible service and experience in my 40 years of traveling ! No feed back from emails calls are not answered to head office . I’ve been promised a refund and requested telephone conversations I have had after hours . Have been trying daily and nightly for the last two weeks to cancel flights ! £1850 . How do they stay in business???

"Shocking customer service"

I have been trying to contact Omega Flight Store for nearly a week now to cancel flights which are in 2 days time with absolutely no luck. I have emailed them but have had no response and have phoned all of their various office numbers over 100 times. Whenever I call, the numbers ring for up to an hour at a time and if somebody does answer then they immediately hang up! I did actually manage to get through to somebody once a few days ago who informed me that the cost to cancel was £250 per person, however before I had a chance to authorise them to go ahead with the cancellation, they hung up on me!

The reason why I need to cancel the flights is because the other passenger's fiance died very suddenly last week and the funeral is due to take place whilst we are supposed to be away on holiday. This is already a very distressing time for both of us (her finance was also one of my best friend's) and we could both do without this added stress!

"Wish I could give this company no…"

Wish I could give this company no stars. I made a booking and contacted them to cancel it- as my flights were cancelled due to weather conditions. The airline had stated several times that they have waived the fee. I have filled out a refund form but ever since that, they are not picking up my calls or responding to my emails. In the past, every time they have picked up the call, all they say is their system is down? Why have a tour company when you cannot even manage your customer's booking? And why all the fake names? When you are the same person?!

"Flight booking"

Easy site to use.

"Omega Flight Store left vulnerable old man stranded"

Omega Flight Store failed to pass on the message to BA that a return flight was still needed. BA cancelled the flight and would not do anything about it as it was booked through Omega Flight Store. Omega Flight Store failed to answer their phones (both in London and Birmingham) - call picked up, message then ring tone - line dropped after 10 minutes waiting. This happened 4 times. Will book a return flight with a different airline and travel agent. Had this not been picked up, a vulnerable 83 year old man could have turned up at the airport for his flight home only to find out that it had been cancelled.

Totally unacceptable.

"Totally disgraceful company"

Totally disgraceful company. Booked a flight with them which was later cancelled by airline. Airline says that they already refunded them 3 months ago and they still haven't refunded me.

"HOW do we contact Omega Flight Store"

We need to change our booking for this Friday 31st. August. Can be on hold for over 1 hour then cut off. Finally managed to contact someone who gave us an authorisation code for changing flight. Flight company have no reference codes and are unhelpful as they could not find any authorisation code. Have been on phone to Omega Flight Store for 2 hours today but no reply. facing a bill of £300 just to change flight even though we have a supposed authorisation code. HOW do we get to speak to someone? Any ideas. At this rate won't be using this company again.

"Fraud !!"

All I can say is dont book with them.

Never answer to emails, calls etc.

I got an email saying that change in flight and if it doesnt suit, contact them. Done that million times as doesnt suit but get no reply whatsoever.

Recent update:
Omega Travel has had its ATOL license suspended and now has ceased trading.

"Excellent"

Excellent company to deal with. Great service and a great price.