"Purchased TV from Ielectrica on…"

Purchased TV from Ielectrica on Ebay,was working fine for the first 8 months, seems 3K down to drain, TV set manufactured for Canadian market, there's no warranty in the US. Made a big mistake dealing with Ielectrica.

"GREY MARKET GOODS WITH NO WARRANTY AND 0 CUSTOMER SERVICE"

I purchased 65" TV from IElectrica on Ebay on June 18, 2023. I didn't have any issues for a couple months until the screen started displaying an odd pattern in the lower left screen. When I contacted Samsung USA for warranty coverage on the faulty screen, they informed me that the TV I bought from IElectica was a Canadian model that they could not look up in their US system or provide any warranty coverage for (since it was not a US model sold in the US - it was a Canadian model sold in the US). So I contacted Samsung Canada for warranty coverage. They informed me that they could not look it up in their Canadian system or provide any warranty coverage for since it was sold in the US, not Canada. So I called IElectica's customer service to complain about their shady practice of selling grey good TVs whose warranties are worthless.
After 2 months and 4 or 5 calls to their perpetually-busy service line and 3 or 4 "we'll call you backs" in which they never called me back, I finally reached a supervisor (Michael) who said they would contact Samsung. That debacle took another 3 months of me continually calling back to get a status. Then after another 4 or 5 calls, he said they were waiting on a new screen from Samsung, and that Samsung was backordered on the screens. It's been almost a year now, and I'm stuck with a $1250 TV that intermittently displays a weird pattern on the screen. DO NOT DO BUSINESS WITH THESE CROOKS. It's not worth saving $50-$7- on a device with NO WARRANTY.

"I ordered a 75" QLED 8K Samsung TV from…"

I ordered a 75" QLED 8K Samsung TV from them. It was a slow delivery. It only lasted 4 months then stopped turning on.... Samsung told me they will not honor the manufacturer warranty as iEectrica is not a recognized reseller. And that the tv they sold me was manufactured specifically for the Canadian market (I live in US). iEectrica eventually told me (after months of communication) that all their TVs come with a one-year CPS warranty and to send them my order number to help start the process. I did that and they never responded to me again... They still will not respond if I reach out to them. How am I supposed to file a claim when they ignore all attempts to contact them?? If you see this company run the other direction. They will literally take your money and then block you and never correspond with you again.

"Great A/V Company"

Great A/V Company

I was suspicious iElectrica because their prices were so much better than anybody else. I am only writing this to calm others who may have the same unsettled feeling.

The product is 1st rate, full US warranty and brand new. This is not gray market garbage.

The shipping is free. They use a white glove delivery service, probably to limit their own risk of delivery issues. Therefore it does take a bit of time to get the product. Mine TV came 12 days after the order.

It was WELL WORTH IT!

"Worthless."

I bought a TV through Amazon, which was outsourced to Digital Supplies, Inc., a (subsidiary? partner? alias?) of iElectrica. It was shipped by UPS & arrived with a hole in the carton. I plugged it in and the screen was shattered. This is my second awful experience with buying electronics online this month, but I expected better of Amazon. I thought they vetted these fly-by-night companies better, but apparently not. I would avoid Digital Supplies, Inc. and iElectrica.

"Great experience"

Great experience. I had some questions about the TV, and they answered and acknowledged all of my concerns professionally and were very helpful and friendly. TV shipped right on time and the White Glove service from AM Home Delivery was exceptional.
Will purchase from here again. Strongly recommend.

"great communication great service"

great communication great service
A+++++++++++
Thank you So Much!!!!

"Saved me $$$$$$"

I would say the buying process was a tad unconventional but I saved right under $600 on a 75" 8k Samsung QLED tv so im happy. The shipping company brought the TV inside. Opened the box. Plugged the TV in and made sure everything worked before they left which I can appreciate! Would recommend

"Great experience it started with…"

Great experience it started with receiving the best price to the amazing customer support, being informed every step of the process and delivered item in perfect condition.

"Amazing Experience"

What an amazing experience from start to finish. Accidentally purchased the wrong product. They went above and beyond to correct my mistake. Thank you Sean and the team you guys are truly great. You have a customer for life.