"My technician arrived earlier than…"

My technician arrived earlier than expected and that worked perfect for my schedule and he got my treadmill running smoothly again . Thank you so much

"I would give ZERO starts if I could"

I would give ZERO starts if I could. Nautilus contracts with this company for their warranty repair, so be warned! I had an appt for 12-4, the service tech called and said he would be running late, I told him that was ok. That was the best part of this experience. After that, he never showed up. I repeatedly called 3XM to reschedule, never talked to anybody other than the apparent answering service who "escalated my call" and said that I would get a call back "within the hour". After several daily calls, over a couple of weeks with no response, I called Warrentech (the extended warranty company that holds the contract). They have no other providers they can send out, 3XM is the only one??! I had to go directly to Nautilus and they finally sent out their own repair person, it took me 6 weeks to get the bike fixed. Ironically, they texted me today - months later - to ask if I still needed repair services. 3XM is a joke - buyer beware

"September 18, 2023"

I first had a scheduled appointment from 9-12. The technician arrived at 6:30 P.M. After two minutes, he figured out I needed another belt for the motor. He said that he would not charge for the visit because I had to order the second part and would let his company know this and reschedule the appointment. After three weeks, I did not hear from them. It is impossible to get through to them. They have an answering service, and yet no response. I texted the technician, with no response. Over three weeks had gone by, and finally, the tech answered his phone. He forgot about me. I contacted iFit, and they said they would send another request. I got it, and then 3XM reached out to me about an appointment date which was today, 10/18/2023. They reminded me of the day before. However, they did not show up. No call, no show. This company will rip you off. They have their money, my money, and have yet to come out and replace the belts. iFit needs to remove this vendor from their list of services.

"Id Hire them"

On point! From scheduling to repair of my treadmill, my work they have been great. Parts took too long.

I would recommend them to service any machine!!!!!

"Unresponsive/no sense of urgency in…"

Unresponsive/no sense of urgency in scheduling appointments. Called 2 times in a week , its been over a month no one has called me back.

"I had 4 people come out to tell me my…"

I had 4 people come out to tell me my stair master was no good then one guy comes out and does the job four others couldn't .thank you James for ur smart work, professional working skills and knowledge of the work your doing I give him 10 star

"Had the best experience finally great…"

Had the best experience finally great work guys it's nice seeing a company ran well

"Exceptional customer service."

Exceptional customer service.

"The company had grown so nice they came…"

The company had grown so nice they came out addressed my problem and fixed it after having 5 other people thanks james you did a great job

"The scheduling staff was really nice…"

The scheduling staff was really nice and accommodating to my work schedule.
I had To wait a while on parts from the factory, but the service coordinators at 3XM provided me with weekly updates until parts arrived and made scheduling easy. The actual repair Service was so fast!