"VOIP Fault on Merula Fibre"

I have been with Merula for over 20 years and have always had excellent service. A recent example is a failure of my VOIP system. A support email to Merula resulted in a quick potential diagnosis and action to remedy the fault. This worked, and on reporting back an replacement part within 2 days. This worked.
Overall, this is typicasl of the service I have always had from Merula!

"extremely helpful staff and a very…"

extremely helpful staff and a very quick process. very easy to set up once arrived.

"Really fast broadband"

Really fast broadband

"Very Happy"

I moved to Merula for their better spec and value OFNL services compared to the other ISP's, I received direct technical communications from Richard, the Director, who assisted me on the day of migration (day after New years!) and had me fully operational before lunchtime, (I'm a difficult customer, and IT pro who wanted additional account config to use my own router!). almost one week in, cannot fault them.

"Very friendly and genuine team to speak…"

Very friendly and genuine team to speak too and explained the options with transparency. Property was connected within the 24-48 hrs as promised. Speed tested is as promised and home network was very easy to set up. Communication has been exceptional from start to finish.

"Great company with excellent customer…"

Great company with excellent customer service. Easy to get hold of support and always quickly resolve issues.

"Service & Speed is amazing"

Service is amazing. The entire process has been really easy and given me alot of trust with Merula. I'm up and running on some great speeds which I was not getting with my previous provider.

"Superb Customer Service and product"

Superb Customer Service and product. Beats the 'big' name companies by a mile. Highly recommend

"Breath of Fresh Air…"

After problems with my previous provider, connection dropping, slow speeds then stonewalled by customer service Merula is breath of fresh air. Stable connection and responsive customer service. Recommended.

"Amazing service "

The speed is so much better than my previous supplier, really happy I transferred to them. Plus the support team are really helpful and knowledgeable.