"Good prices"

Good prices and many items are much cheaper than from other retailers. Downside is that delivery takes a while and contact is only by email however responses are quick, will buy again from them

"Great price"

Great products, with great prices, easy to manage the website and offers a wide range of products

"All good positive experience"

All good positive experience. Will be coming back. Thanks.

"Excellent customer service"

Excellent customer service, very competitively priced & good communication to let you know each stage of your order. Highly recommended.

"good service and proper communication"

I’ve bought from this company before and found them to be competitively priced and very good at communicating. My last purchase was a Stihl hedge trimmer - I’d done my research on price and came back to tool-net to buy it. They sent me an email update to apologise for and explain a short delay in the item arriving in their warehouse. They then dispatched the item by next day delivery once it had come in. Pretty good service in my view - I don’t mind a short delay if I’m told about it (and all emails seem to be properly replied to by a real person rather than a bot which I much prefer).

"OK, but not the best online shopping experience."

Don’t seem to be very well organised and I think the 5 days delivery is too long for a online shop. The voucher I received after making my purchase was out of date so not sure that it will work with my net order. Having said that their prices are good and the staff are friendly and helpful when you phone them.

"Terrible service"

Terrible service. Ordered and paid a week ago, item still not dispatched. Asked for update, told would be dispatched next day, didn't happen. Asked for further update, was sent the EXACT same response - will be dispatched next day. And No Apology! Will now cancel my order. Their complaints email address doesn't work, bounces back!

Edit: Order# 618285 cancelled 4 days ago. Still no sign of a refund!

"Prompt service"

Prompt service , easy process to order
Very good
Sean

"Youngman Odd Job Hop up Platform"

Bought 3 x Youngman 300mm x 700mm Odd Job Hop-Up Work
Platform and order was processed and item delivered very quickly.

These platforms have been a godsend whilst decorating our newly built extension and for general maintenance around the house. Don't know how i ever managed without them.

"very good service"

very good service sometimes not the cheapest and fastest postage but worth doing as prices reflect,,, happy to use use again and