"Accomplished my trade in goal."

Staff (both Angel and William) were helpful and knowledgeable, I was able to get a higher trade in value for my items than I was quoted by a competitor, and I was able to place an order for the item I wanted that will be covered entirely with store credit from my trade. I've been shopping at Adorma for close to 20 years and will continue to give them my business.

"Amazing customer service."

Amazing customer service.

"Beware of False Advertising from this…"

Beware of False Advertising from this company. Based on what was on Adorama's web site, I ordered a teleprompter, however what I received was vastly different that what I got. I sent photos to prove what was ordered based on what Adorma advertised and was told to pound sand. You have been warned so when you get something different that what they advertised you can post a similar view until this company honors what it advertises. Bad company.

"Very nice shopping experience"

Very nice shopping experience, good stuff.

"Will do trade again"

Great experience doing a trade at adorama, the customer service is personalized and the business is honest.

"Excellent service people"

Excellent service people, good pricing, web site can be difficult.

"Lens came damaged"

Lens came damaged, the return was easy and fast. Contacted customer support, sent a few pictures, shipped the lens back.
I was credited for the purchase, ordered a new lens. It was easy and hassle free.

"Adorama is a time-honored NY…"

Adorama is a time-honored NY institution. Great prices, great stock—especially used—and awesome customer service. What they tell you over the phone is honest and trustworthy. A pleasure to shop with them whether it’s for new or used gear, and excellently fair return policy if it doesn’t work out.

"The store is filed with helpful…"

The store is filed with helpful individuals that understand your needs and assist you in getting what its is you exactly need. making sure you get that bang for your buck. Store can get crowded at times but that is great time to Network with other people that are in your field that you would have probably never met.

"I will never do business with this…"

I will never do business with this company again. 4 days ago I ordered a Benq monitor which showed they had 6 in stock. It had a two day shipment. The next day I called around 4:30 EST to see if it had in fact shipped because they told me I would receive a shipping confirmation which I didn’t. They said the warehouse had the shipment and would ship tomorrow. Next day I called again and the same thing happened. On the third day I called and they said they had the monitor and would ship overnight. This morning I called again and they said this monitor will be on backorder for the next couple of weeks. Three days, three people lied to me. Will never do business with Adorama again.

Common Issues with Adorama

Shipping Delays: While Adorama claims to process orders within 3-5 business days and ship within 7-10 business days to the USA, many customers have reported significant delays beyond these timeframes. In some cases, items shown as in stock may actually be on backorder, leading to unexpected wait times.

Inconsistent Communication: Multiple customers have reported receiving conflicting information from different customer service representatives, similar to your experience. This lack of consistent and accurate information can be extremely frustrating for customers trying to track their orders.
Inventory Management: There seems to be a recurring issue with Adorama’s inventory system not accurately reflecting the actual stock status of items. This can lead to situations where customers order items believing they are in stock, only to later discover they are backordered.

Customer Service Quality: Many reviews indicate that Adorama’s customer service can be unprofessional, unhelpful, or even rude in some cases. This is particularly problematic when trying to resolve issues like shipping delays or order discrepancies.

Given these recurring issues, your decision to avoid doing business with Adorama in the future is understandable. Many customers have expressed similar sentiments after experiencing problems with their orders. It may be worthwhile to consider alternative retailers with more reliable shipping and customer service for future purchases of photography or electronics equipment.