"Adorama is truly a special place for…"

Adorama is truly a special place for all there is related to photography / videography / tech equipment. Everyone is friendly, knowledgeable and helpful. I recently traded in a lens and the experience was quick and seamless. The trade-in price was fair.

"The process is fast, transparent and fair."

The process was transparent, quick, and the price I received for my trade was fair. Afterwards, Jack placed the credit in my account. I can recommend Adorama.

"Great company with quick shipping and…"

Great company with quick shipping and customer satisfaction

"I traded equipment for cash or towards a new lens."

I traded equipment for cash or towards a purchase. Jack Gould was the representative that worked with me. He was up front, treated me fairly, and prompt in getting me information. He was able to secure the one lens I have been looking to get for several years and gave me a great price. He went above and beyond.

"Great place to get your camera gear"

Great place to get your camera gear! And they take drone trades!

"Don’t buy from Adorama "

I bought a used drone from Adorama and it is still bound to the previous owner. I am now stuck with a product I paid for and unable to use. I have been going through “let’s wait and see” for almost 2 weeks and I brought this unusable drone with me to travel in SE Asia. I have a client project coming in 4 days and they have left me in a huge pinch. They offered to send me a replacement 3 days ago which would solve the issue, but still in a waiting game. DJI won’t help me — they say it was fault of reseller (Adorama) that they resold a drone that was still linked to a previous owner. They have cost me money to haul extra camera gear/luggae fees and about to cost me a client and damage my reputation. Not worth the cost of the drone.

DO NOT BUY FROM THEM. If you need any customer support, you’ll be waiting and getting scripts vs actual common sense support.

"Adorama good, UPS not so"

The company, Adorama, was fine. The shipper, UPS, had and is still having troubles communicating with customers and coordinating with USPS. I'm still waiting for the reorder of one of the 3 items in my order.

"Best price offer and fast result after…"

Best price offer and fast result after receiving

"My trade in was so well done with a…"

My trade in was so well done with a supplied shipping label, clear instructions, a fast response and helpful staff.

"Easy to do business with"

Adorama is easy to do business with. Their range of new and used merchandise is great. If there was a problem with an order or a product, their customer service department would promptly address it.