"Generally good"

Good technical support and help.
Two main problems, which to be honest we haven't followed up on yet
1 oxidising / etching of the pool gel coat layer at the waterline only.
2. Pool lockdown rigid cover as supplied has become absolutely saturated and is now so heavy it's barely lift able by one person...
Otherwise all is good we use the spa daily

"Great Service"

From my first contact via ph. with Vortex spas, there was a pleasant greeting, instant appointment to meet with their Sales Manager to view spas in a stocking warehouse. After choosing the spa I asked if it could be delivered within 3 days as we were in the country, we received it the next day, that's service in my book! The spa is working well as I expected, I have recommended these spa's to my friends & the lady Sales Manager was a delight to deal with.

"Outstanding service and product"

We are so thrilled with our new spa pool. From purchase through to installation we were well informed, had all questions answered and kept up to date with how our spa would be delivered, how to operate it plus many more features we were unaware of. The whole team at Vortex were incredibly friendly and helpful in all areas, from the sales team right through to the delivery man and the 2 gentlemen who turned up to help us fill it and go through the operation of the spa. A great team of people dedicated to a truly fantastic product - we are thrilled with our spa!

"The Best"

I have a great experience with the team at Vortex. The sales team at the show, office staff and the delivery guy were all great. Very help full in setting up the spa and taking us through the program set up and running. I would recommend Vortex to anyone who is in the Spa market.

"Excellent Spa"

We purchased our Vortex Spa over 12 months ago and we are very pleased with our purchase. We chose the Neon which is a 3 person spa as we were restricted in size by our property. The Neon is a great spa with heaps of jets, great lighting if required and easy to programme. We use the Simple Silver treatment which is awesome. No nasty smells, lovely clean water, no testing, we love it. You could call us very satisfied clients. Thank you Vortex.

"Great company...great after sales support"

Spa sales person was very easy and patient to deal with...We had quite a few questions and Vortex made you feel that nothing was a problem. Delivery was great with a full briefing given...any information that I forgot was quickly answered by the help team. Spa has been amazing!!!! We love it.

"Vortex family spa"

We love our vortex spa. Unfortunately the workmanship has really let the experience down. The company very kindly provided extra clips and straps for our cover as we live in a very windy area. They came and drilled holes for the clips and now we have some straps which are loose, some clips which are diagonal and other which are too tight! All because care and attention wasnt given at time of attaching the clips to the pool we paid over $12000 for. Vortex have very kindly reordered replacement panels which have taken over ONE YEAR to arrive and are still waiting!
We paid extra to have a sound system installed, this was installed incorrectly and has now been put right.
The spa is amazing but I would not use Vortex again due to the general incompetence.

"Vortex spa."

We took advantage of the 2015 scratch and dent sale. We saved a bucket load of money, and our spa is faltless! Our family of 5 use the spa most days of the week. Our power consumption has increased quite considerably, but thats responsible. Vortex staff are most helpful and a pleasure to deal with. Great product and great access to replacement parts and accessories. We had to additionally buy a higher (15)amp extention cord, circuit breaker and socket to run the spa. I wish this was mentioned at point of sale. For no other reason than it delayed us a day. Since our purchase my brother and his family have purchased a vortex and i know they are just as happy with theirs. I love seeing the facebook posts from vortex and knowing we are lucky owners of one of their beautiful spas. We have a 10/10 hydrotherapy spa and our health benefits include, sciatic pain relief, backpain relief. Relief from aching muscles from flu, sports. The kids/adults have a great EARLY night sleep after a spa.

"Mercury Spa"

Fantastic!!!!!! Colleen is a asset to this business I am extremely happy with the help that I received to fix my spa thank you again Colleen

"Great spa"

Great friendly and informative company. Fast service and well priced spa. We are very happy with our spa!
Thanks