"Could not be happier with my Spa"

Could not be happier with my Spa, thanks to all the Vortex people for sorting all the little details for me pre arrival and getting it set up etc. Def recommend this to my friends, and Im glad I didn't buy a cheap "knock-off"version. Cant get the kids out of it! Cheers, Mal

"poor after sale service"

Continual problems with my spa over 3 years very poor after sales service would not recommend this product

"I made contact with vortex as our 5 …"

I made contact with vortex as our 5 month old spa had white around the jets. I received a long winded email saying I did not do chemicals correctly. The installer wrote on top on chemicals what was required which we followed. Now I’m supposed to empty again! Had just filled with 1,000 litres on town meter.... update I was advised to run pipe cleaner for 2 hours then emptt the pool,now it is worse bits of sealer are peeling off into the pool, there is no point on refilling again> I have asked To talk to another person they are trying to say it is our fault, I have made contact with consumer guarantee they have provided options available to us, if the pool is not removed by Vortex as it is not able to be used...Update I received a call from Luke general manager to advise Patrick is coming Tuesday 20. Patrick agreed their was a problem and certainly not of our doing as all chemicals were followed correctly. He agreed there is no way to fix the problem and would refer to GM it is now Friday we have not received a call from GM I will phone him today as no communication.update Patrick and I have both phoned and left messages for GM to make contact..no response so far!!

"We cannot fault Vortex customer …"

We cannot fault Vortex customer service. Second to none. There was an issue if the spa we wanted was out of stock so vortex upgraded to a better spa at no extra cost. Unfortunately when that spa arrived it was missing 10 jets. We were very disappointed but Vortex did not disappoint. They did not hesitate to put it right with a brand new vortex spa pool with upgrades. Again with no extra cost to us. The installer was amazing. Set up the spa pool and gave helpful information on how it works etc. I have no hesitation in highly recommending vortex spa pools to everyone. Thank you vortex for your number one customer service.

"Outstanding, friendly & competent service - Thank you"

Just phoned Colleen at Vortex Spas about a broken spare part on my Vortex Gemini spa bought a little over two years ago. She scratched through a box in her office, found the part and is mailing it to me at no charge. What fantastic service - friendly, helpful and solved my problem. Greatly appreciated. Thank you Colleen, you are a star!

"18 mths of on going issues.......Finally resolved :)"

To be fair Vortex and Michelle have come through and sorted things out after 18 mths of on going issues. They have come up with a fix and a replacement that we've now had for a few week and we are enjoying it very much and fingers crossed no more issues.
Michelle has had a great approach to get a resolution and can't thank her enough and Frank sorted the instillation and kept us in the loop.
Thanks team - time to relax and enjoy.

"i bought the Lap pool 1.5 mtrs depth at …"

i bought the Lap pool 1.5 mtrs depth at the home show for del Sep 17
The service was great
We brought the del forward and struck CNY
Apart from that We cannot complain other than someone to back up Sandy on the phone

"Mercury Spa In Redwood Valley Tasman"

We highly recommend the Mercury Vortex Spa. Thank you to Neisha who was extremely helpful, professional and easy to deal with in helping us to select the spa which best suited our family and the installation and follow up was 100 per cent from all involved. We love the spa.....I feel like I'm on holiday in a resort (not our backyard) with amazing jets that help ease sore neck & back muscles after a day at work or tramping; lights and bubbles which give a beautiful ambiance and what is great is it is easy maintained
Jenny & Peter Gliddon

"experience was good"

Apart from some issues with the placement of the spare which wouldn't have happened if a site visit was done, we had an overall good experience. We love the spa pool and the delivery man and his supervisor Jack were excellent. We would advise that for any one purchasing a larger than normal spa that you do a site visit so they don't have the issues we had.

"Vortex Spa"

Communication regarding availability/delivery date was quite poor. Delivery man very helpful. Disappointing that upon first opening of cover 2 of the latches snapped off. Pouring concrete for slab for spa today so haven't had it running yet.