"Sent me refurbished when they advertised new"

Bought a Bushnell rangefinder that specifically said it was new. They sent me a refurbished model that had no instructions, battery, lens cleaner - nothing. When I brought this issue to them they offered me $40 - less than I could have bought a refurbished model for (and I didn’t want a refurbished model). Do not order from these guys.

"I'm surprised at all the negative…"

I'm surprised at all the negative comments here. I have ordered three times over the past two years and been highly satisfied with every order. The prices were good, communication about the order was prompt and accurate and the items were delivered speedily and well packed.

"Think twice before placing an order…"

Think twice before placing an order here. Ordered filter cartridges for an 8 foot intex pool. Website told me I needed "H" size. Were wrong filters. Cost 22.00 for a dozen. Called customer service & they said I had to pay return shipping to the tune of 18.00. When I said that was ridiculous, they offered me 5.00 for my "inconvenience ". So I'm out 17.00 and have a dozen filters I can't use.
PS: I TOLD THEM I WOULD BE USING AMAZON EXCLUSIVELY IN THE FUTURE WHERE THEY PAY RETURN SHIPPING!

"HORRIBLE DO NOT TRUST THEM!"

HORRIBLE DO NOT TRUST THEM!! IF you actually get the item you ordered, they will probably try to bait and switch so that you will be forced to order another but similar item. I reported them to the better business bureu.

"Ordered the Intex Spa Hot Tub"

Ordered the Intex Spa Hot Tub, it arrived broken in more than a dozen pieces (the control tower). Merchant is so incompetent and shady they offered me $20 promo code to buy more broken junk from them instead of offering a real credit. Don't worry you scam artists, I've contested it through my credit card company.

"Great with 3" Chlorine tablets..."

It sounds like other people have had issues, but my experience has been very good with VM. I have ordered the individually wrapped 3" Chlorine tablets (~50 # bucket), for clarifying water in Waterfalls and Fountains, on a regular basis, for the last 3-4 years. Price is good and delivery (no charge) has been great (approx. 2-3 days). They handle this item very well.

"Great customer service experience"

Great customer service experience. Have been using the Intex products (two airbed and three airbed covers) for nine nights so far; the twin airbeds are holding up great with no need to add air so far. The Intext mattress covers fit perfectly and the one queen size purchased for a full size Intex airbed we already own also fits well. Very pleased with my purchase experience.

"Apparent Fraud Committed by VMInnovations"

I ordered a Bushnell golf Pinseeker - full price (or maybe more) was paid - expected a new unit - was sent a "refurbished" unit with no case, instruction book, cleaner cloth, etc. I returned the unit and have received credit.

Subsequently I ordered the same Pinseeker directly from Bushnell and paid a lower price than charged by VMInnovations!

Sending a "refurbished" unit instead of a new unit appears to me to be fraud. Hence I gave VMInnovations one star only because there is no lower rating available.

"RUINED BIRTHDAY SURPRISE"

I ordered a blk motorized scooter that came with knee pads, elbow pads, and a helmet for my daughter's 11th bday. Super excited when I saw the item would be here on time and when I missed the USPS delivery I was happy to leave work early to pick up from the facility. Here is where vminnovations dropped the ball: 1. They provided me with one tracking number, allowing me to think everything was shipping as one huge package in a box. When I arrived to USPS I received a package that contained knee pads only. 2. When I call the company they advised I have 3 tracking numbers, they are not sure which goes to what item and shipments were being made (2) by USPS and (1) by Fedex. 3. The first representative seemed annoyed, Yakira, and provided incorrect information that my Scooter, the obvious large item was attempted to be delivered by USPS today but my helmet elbow pads were left at the door of my house. I was like in Chicago, welp that's gone, but at least it is not my Scooter. She said nope. So I was willing to take a loss. I contact FEDEX and they give me the weight of my supposed delivered helmet per Yakira, imagine my surprise when it is 63 LBS. Definitely the scooter! FEDEX was surprised the company did not require signature or pik up from delivery hub w/ valid ID since the item was large and over $400 value. I called back vminnovations and their suggestion was sounds like it was stolen, the way everything was handled was unfortunate, but request my funds back from bank and REORDER with them. Are you kidding me? Huge fumble..Will not recommend and will advise social media following, family, and friends to NEVER do business with this poorly run organization that neglects to check a simple box to require a signature with delivery of costly items

"Great customer service!"

I have nothing but high praise for this company. I originally ordered 2 4-packs of Intex tubes. After the first use, one lost air. I went through all of the suggestions they had originally sent in an email to check on air loss. I have bought dozens of tubes through the years, so I know a thing or two about them, but I still triple checked for holes. When I emailed, they didn't ask or hassle me about the tube, but just started processing a new one for me. Every time I emailed (even on July 4th), I had a rapid reply email that was very polite and professional. The new tube arrived within a week of my original email. I am very happy with this company and will use them for future tube purchases (great prices!). Thank you, VMInnovations