Cruise and Passenger Services Limited

Transportation Access and Assistance
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974 reviews
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Customer Reviews about

Cruise and Passenger Services Limited

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Thomas Purcell

5.00/5.00

"CPS SOUTHAMPTON"

My wife, who is disabled, and I were taking a cruise from Southampton. We used CPS Parking. My wife's mobility scooter stopped working and we had to leave it at Southampton. I managed to get my wife on to the ship and while we were away I contacted CPS Parking.
I had arranged for a local firm to collect the scooter, fix it while we were away and return it to the CPS Desk for our return. I spoke to Sandy at CPS and then her manager Sarah. I have nothing but the highest praise for Sandy and Sarah in the way they helped us solve our problem and collect a repaired scooter on return.

17/06/2024

kenny lindsay

5.00/5.00

"Liverpool - friendly and efficient "

The service at Liverpool was excellent - efficient process and friendly, helpful staff. Only thing that let it down was Fred Olsen appeared unaware we were booked with CPS and we were asked to pay again at the barrier (a LARGE amount), but the barrier was opened after talking to staff through the intercom.
Would definitely use CPS at Liverpool again.

09/06/2024

Robert ROSS

5.00/5.00

"Portsmouth Cruise parking"

Portsmouth Cruise parking.
Arranged through Saga, the only problem was on initial arrival at the port, the instructions were not very clear as to where to go.
As soon as the correct lane for CPS was made clear, the service was superb.
Good friendly welcome, with clear directions and photos taken. Then straight to baggage drop and hand car to CPS rep.
On return to port, straight to CPS desk in terminal keys returned and an escort to where our car was parked.
Excellent service.

09/06/2024

Lorna mccolm

5.00/5.00

"Amazing service"

Cannot praise your employee Karen in Liverpool enough. My husband left his bag with medication in it at the car park and she drove through to us in Manchester to deliver it. she really went beyond her call of duty. Amazing service and I cannot recommend the service in Liverpool enough. Thank you Lorna Mccolm

08/06/2024

Ms J Eyers

5.00/5.00

"Excellent service"

Very good instructions, easy to book and top class organisation at the port.

30/05/2024

Drew Taylor

3.00/5.00

"My parked car travelled 9.6 miles"

It's ok but I was surprised my car had covered 9.6 miles whilst it was parked at the p and o berth. Where did it go and who with? Will consider taking advantage of an all inclusive hotel stay that provides dinner breakfast plus parking and taxi to the terminal.

27/05/2024

John Nugee

5.00/5.00

"CPS's services at Portsmouth"

Used CPS's services at Portsmouth. Courteous and helpful when dropping car, very efficient and quick when collecting it. Not the cheapest service but well worth the premium price for the excellent all-round service.

25/05/2024

Linda Spinks

5.00/5.00

"Excellent service"

Excellent service - no problems at all

18/05/2024

PCM

5.00/5.00

"Great."

Great.
(QM2)
Fast, efficient, professional, polite, helpful.

17/05/2024

Consumer

5.00/5.00

"Seamless and faultless FIVE STAR …"

Seamless and faultless FIVE STAR service

10/05/2024
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