"Great Service.... & Better roduct"

Great Service....
This is the 2nd Hiboy I have purchased. The 1st one was unfortunately stolen. I was looking for a refurbished one and I reached out to the call centre. They were super helpful, responded quickly....

It goes without saying if i bought a second scooter that the product is fantastic

"Customer service was a great help they…are great"

Customer service was a great help they supports with all of my issues. They even stayed in touch to make sure every read going great. They are awesome and very helpful. I even told my family about how great they were. Thank you hiboy for all of your support you're great. Highly recommend you thanks for everything

"The best scooter and bike you can buy…"

The best scooter and bike you can buy hands down the best

"Something was going on with the charger"

Something was going on with the charging process for my Max Pro Scooter. I was pretty worried, as I use it every day. I reached out to customer support, they responded within a reasonable time and were able to review the issue with engineering, but also provide a solution. They ended up mailing me a new charger and that did the trick. Can't say enough about that. I had another brand of scooter (*ehem* Gotrax) with issues previously, and the outcome of my complaint was handled with apathy with no resolution offered except to wait for when a part became avail, which was TBD.

"Another Reason to Stick with Hiboy"

I use my Max Pro almost daily for an arduous city commute and thus experienced a punctured tire. The Hiboy response team was extremely timely (even during the Chinese new year) and treated with my respect and understanding while shipping me a new tire as well as a back up in case it happens again. They have earned my business commitment.

"I ordered the Hiboy X300 on my birthday…"

I ordered the Hiboy X300 on my birthday for my first electric scooter. The scooter came about 4 days later. This scooter is awesome I know this is my first scooter so not alot of experience to go off of but I really like it. It looks sleek but rugged, the ride is very smooth and it is built solid. I initially had some newbie questions about tire pressure and future replacement parts and customer service helped by answering all my questions. So far very pleased with Hiboy.

"I’ve been using the Hiboy S2 SE for a…"

I’ve been using the Hiboy S2 SE for a while now, and it’s been a fantastic experience overall. The scooter is reliable and offers great performance for the price. What impressed me the most, though, was their excellent customer support. I had an issue with my scooter’s display and battery, and their team was incredibly helpful. They responded quickly, kept me updated throughout the process, and resolved my issue without any hassle. It’s rare to find such good customer service these days. Highly recommend both the product and the company.

"Excellent customer support"

We have either lost or broken a couple of parts on our S2 and customer service got replacements to us immediately. Couldn't be happier with the support we have received.

"I am absolutely confident in purchasing…"

I am absolutely confident in purchasing my two Hiboy scooters. My kids got them on Christmas and we just had one issue with the bell not working. I emailed customer support and they responded within 24 hours and then shipped off my part immediately to my house. I am so satisfied with their support and would highly recommend

"Outstanding Customer Service"

My twelve-year-old son received a C1 E-bike for his birthday in October. He loved it and rode it all over the neighborhood with his friends. One day he had an accident coming down a hill. He was ok but the turn limiter rotated out of place causing him not be able to turn right. I contacted Hiboy support. They paid for shipping label to return it. They are now sending a brand new C1 E-Bike. I'm shocked and overjoyed. Their customer service was always courteous and prompt with their replies.