"Tech support was great"

Tech support was great! Super friendly, patient and knowledgeable. It was like calling a friend for help. Great experience.

"The service is not good"

The service is not good. Ive had problems with them for 5 years. They do nothing, but send parts to attempt repairs. It is not a service, I would go through them again. Too much to explain, but very disgusted with their business plan. Ive been down more than running, and Im the one who has to fix it.

"Sun RV resort Upgraded WiFi…"

Although I experienced a lot of confusion and frustration trying to obtain the upgraded WiFi, once I was able to talk with someone from the help desk the process was explained and thus far after 2-3 hours things are going well and I have great WiFi service now!!!

"When the service works it works well"

When the service works it works well. When you call customer service after hours you get a recording saying 24/7 tech support...not. I left a message over the weekend amd had to wait forbthem to open Monday morning to talk to some one...then I was told they were knew about the problem a d a ticket had been opened. Now a week later I am still with out internet in the trailer, I paid for the month and have yet to use anybody it

"The young lady was polite pleasant"

The young lady was polite pleasant
and knowledgeable.

"Great during low peak times"

Great during low peak times. Not so great during the weekends or evenings. When I had trouble getting useful speeds during the weekend Andrew was very helpful and did what he could. The one thing where I think they really stand out though, is the fact that they actually answer the phone when you call. You may have to wait a few minutes on hold but you will actually talk with a real person that appears to genuinely want to assist. I would definitely recommend them if you are going to be in the park during the weekdays as the speeds during low peak times are epic!

"Koi was fabulous"

Koi was fabulous. He was very patient and explained how to solve our problem. I think he is a great addition to your company.

"Bryan Z was outstanding."

Bryan Z was outstanding. His knowledge and patience was exemplary. Thanks for the help connecting.

"Good support makes all the difference."

I was having trouble completing the process to upgrade the internet speed and the support staff handled it quickly and efficiently.

"Excellent customer support !"

Excellent customer support !