"I feel awful that I do not recall the…"

I feel awful that I do not recall the name of the gentleman that assisted me today but he was awesome!!! I had a tv that was smarter than me but my support agent got my squared away super fast & I so appreciated it! Great first time experience 🙂

"Top Notch Customer Service"

I am new to the RV scene and park life. My circumstances haven't been the greatest. When calling in for support for my smart tv the service was top notch. IMHO, a good product that appears to be improving is good. When you couple that with great customer service ... That product goes to great!

"Alex V helped me update my internet"

Alex V helped me update my internet! He walked me through all the steps, answered all my questions and was very kind. Thanks Alex V!

"Russell (IT Support MSR) assisted me…"

Russell (IT Support MSR) assisted me today. His customer service skills and technical expertise were exceptional in every way. He quickly diagnosed and resolved the issue. He also took it a step further to tell me why this issued occurred and how to resolve this problem in the future. The way he handled my call greatly exceeded my expectations.

"Cannot stay connected via Tengo internet"

I have called tech service multiple times with internet problems. About 90% of the time the issue is resolved. Today was no exception. I had been having internet problems all summer, conclusion previously was the leaves on the tree next to me were the problem. While I can understand this could be a partial problem I wasn’t fully convinced and finally into the second week of fall that I was getting online for about 15-30 seconds, then dropped for sometimes up to a minute. This problem was both on my iPhone and iPad. Stuart was my tech person today and was very friendly and determined to resolve my problem. Will not go thru all the tests etc that he and sometimes we performed , but he did work on my problem for about 75-80 minutes. Final results were mixed and I was able to get online again with much less delays. He also said he was opening an escalating ticket. I am able to go online now with fewer disconnects and hopefully will improve after the escalation ticket is resolved
Thanks Stuart for your perseverance!

"Poor service - not reliable if you run a remote business"

I have been staying at this park for a 3 month period. This service is intermittent and frequently goes down. for the past 24 hours the service has not been available. You would think Tengo would at least send an email letting customers know about an outage. Called to day and was told 1-3 days until service is restored. Asked if I would be notified and agent didn't know. Very poor and unacceptable service as well as communication.

"I called them 2 times"

I called them 2 times
First time said tower was down or something like that: tech problems . Said I would have internet in 1 hr. I checked in 2 hrs: NO internet!
Called again and that tech said that they Don’t provide internet for my area and said I don’t have internet at my location. Tried to convince him I had been getting internet for 2 weeks at that location. Then he made excuse that there were tech problems. Who know when the problem will get fixed. People there don’t know much!?

"Russel is the most PATIENT and…"

Russel is the most PATIENT and knowledgeable person I’ve worked with in my life. He walked me through the steps I needed to take to fix my internet/Wi-fi issues step by step very clearly. Thank you so much!!

"Pleased with help today"

UPDATE: The firestick never worked again after that time. I in no way want to discount the amount of time and effort the customer service rep put into this, it's just that the internet service is insufficient to handle what they have to cover. Customer service was good. Internet is not. I have spent money all summer to have internet that I was unable to use at all for the firestick and often couldn't use on the phone or iPad.


I have to say, this internet service has been absolutely awful all summer. We've not been able to access it, it shuts down, we haven't used our firestick except one time, and today I finally got some help. It's unfortunate I don't have his name, but I was on the phone with him for over an hour, and he spent a considerable amount of time and energy getting everything up and running. I hope this continues into the night. I'm very pleased with his customer service. I've called before at the beginning of the summer for help, and I've never gotten a call back. I did get an automated call asking if I was pleased with the service I got, which was none. He was very helpful, and I appreciate all his time and work. Hoping this continues.

"Customer support is courteous"

Update: They're still selling this broke service months later. At this point I think they're just farming clicks on their ad page that somehow never fails. Go figure.

Customer support is courteous, but the service at my current location has been a trainwreck for months, yet it's still being sold?! After paying for the higher (usable) tier and logging in, the system throttles you back to the free (useless) tier within minutes. We're not talking about a short outage here, but months. Account credits only have so much value when applied to a broken system.