"Connection issue"

There was a connection issue. Called. Service rep wasnt sure of issue but shortly after we hung up, he called me and left detailed message explaining the situation.

"Gabriel was a pleasure to speak with"

Gabriel was a pleasure to speak with. He took charge of the issue and showed me the errors of my ways.

Thanks

"I have read a lot of reviews about…"

I have read a lot of reviews about tengointernet. Thought I might get answers to my issue. I paid $150 to have them install private wifi then paid another $70 for 1 month of service. I had service for 1 day and nothing since. I see a lot of good reviews about customer service and none about actual service. In fact the reviews about network reliability are terrible. Concentrate more on providing the service you advertise and customer support won't be the only good reviews you get.

"I didn’t have to wait at all before…"

I didn’t have to wait at all before connecting with a tech agent. Very professional and fixed my WiFi issue immediately.

"speed tests of your network."

speed tests of your network.

After several speed tests at different times of your network, the result has consistently been "very slow". I have the choice to pay $20/month after a week free trial. I need the internet for my job and you are the only choice.
Can you enlighten me?

"Needed my free internet access extended"

My stay at a KOA park was extended past 30 days, so my internet access expired. My technician was able to extend my current access so I didn’t have to enter anything new. It was a quick fix and I was up and running in a matter of minutes. Super happy!

"No service yesterday or today"

No service yesterday, today at 6 a.m. still no service. Called and rep sounded like I woke her up. She was nice but said nothing she could do as service to my street was out. She'd forward to Tier2. It's now 1:26 and still no service. I've had to go to a friend's home to send in this review.

"Wish I could give 0 stars service is…"

Wish I could give 0 stars service is total trash, website sucks, customer service is beyond trash. Do not give them a cent they overcharged for the worst internet service known to man on the face of this planet.

"Gabriel was extremely patient and even…"

Gabriel was extremely patient and even though it took almost 30 minutes he helped me pay my bill. He is definitely an asset to his employer and a great help to people such as myself.

"f this company I don't appreciate…"

f this company I don't appreciate being lied too. service is horrible and the people just tell you whatever you want to hear to take your money. DO NOT SIGN UP WITH THEM INTERNET IS TRASH.