"Great help"

Great help! Smart and patient

"Gabriel was very helpful and…"

Gabriel was very helpful and understanding to my needs. Help with getting my internet put on hold and how to reactivate it next fall. Great to work with and he knows his stuff. Let me know what my balance is for next fall and how it will be deducted from my new cost.

"Excellent Service"

Gabriel was very friendly, helpful and patient. He took the time to walk me through set up beginning to end, he was very detailed and clear with his communication. Thank you!

"Really good customer service"

Really good customer service. The young man was patient with me and didn't rush me.

"Very professional"

Very professional, fast and efficient. Thank you for your time.

"Went down two stars"

Went down two stars. I wrote a complete review and lost because I didn't have an account, when I went to the verification code I lost the complete review. You MUST have an account on TrustPilot to write a review. That is worth minus one star by itself.

Call in support is 5 star, a good thing because they have to be. I am fairly tech savvy so I was able to find and set up in the system the MAC addresses for the devices I wanted to connect to the paid service. 1st call was (per call in support) regarding a device that would connect then drop, connect then drop, see a pattern. There system had put the MAC address in twice, causing a conflict between the paid network and much slower free network. Nothing I could do to fix as I had turned equipment off, connected equipment to a different network on my phone, reconnected to paid network, same results. Next call was regarding loss of network in the park. Watching streaming TV, no problem for a while then network disappeared. Sometimes takes significant effort to reconnect, sometimes reconnects on its own in a minute. Isn't the hardware in the park as there is never anyone there to repair hardware. I think the system is constantly testing MAC addresses and locks up the system on a regular basis. Watching streaming news this morning, works well for a while, then just stops, after a couple minutes comes back. If I had ANY other affordable choice I would not pay for this piece of crap.

"Quick and accurate resolution to my…"

Quick and accurate resolution to my connection issues!

"Excellent CS"

Excellent CS. Excellent resolve. Excellent patience with nerd (me). Thank you.

"if you get the service be prepared to…call customer service a lot!"

if you get the service be prepared to be on phone 1-3 hours a month

"All of my problems were addressed and…"

All of my problems were addressed and corrected. The tech was polite and helpful. Thank you for this service.