"BEWARE THE FREE GIFTS"

I bought two pairs of the "Gordon" shoes (lovely brogues by the way, can't fault them - although other bad reviews would have me believe they'll be falling to bits soon, watch this space!) as a consequence, I was awarded 2x "free gifts" for passing a threshold.

I took the free gifts aspect at face value, products I didn't ask for that were given to me as a customer spending a nice chunk of money. I opened the aftershave and the boxers and thought "not bad, these guys have a new customer for life!" I told my best man (the reason I bought the shoes was for my upcoming wedding.) he bought a pair for the same shoes within 2 weeks of mine arriving. Fantastic news for Oswin Hyde, 2x customers, all because of those lovely free gifts making such an impact on my experience.

Fast forward to me returning one pair of shoes, I looked at the refund receipt and saw only a third of the amount they cost refunded, what gives? Turns out, as a consequence of me assuming a free gift, means a free gift, I'd been charged for them.

I contacted customer support, a person named Gie helped me and essentially said, all items have a monetary value and free doesn't mean free.

As a result, I decided not to pay over the odds for "free" boxers and aftershave (which together somehow, totalled more than the amount refunded for the shoes - £49 for those and £39 for the shoes???) I requested that Gie post the shoes back to me that I returned (which cost me the £39 that was "refunded" plus delivery to have them posted back to me, so overall, my return process technically cost me more!) why on earth would I pay over the odds for something I didn't even want in the first place.

The moral of my purchase is, take note of other bad reviews, beware the free gifts and don't open anything unless you are prepared to pay for them.

"Packaging does not need small plastic…"

Packaging does not need small plastic clips hard to recycle, product very good quality thanks

"Ordered size 9,went to 10% discount…"

Ordered size 9,went to 10% discount screen, then pressed order. Received size 7,was told when phoned you that screen automatically defaults to size 7 when going to 10% discount screen. First time I've ordered from you, wasn't happy with last correspondence as made to feel it was my error.

"Excellent service "

Excellent service , shoes are of a very high quality and will definitely buy from them again .

"Great packaging and presentation!"

The packaging is well-presented. Each shoe box included a shoe horn and shoe polish, which is fantastic! I haven’t worn the shoes yet, but I’m excited to try them on. I hope to continue buying more from this brand.

"Great quality good price"

Great quality good price

"Great product"

Great product, good price and quick delivery – highly recommend.

"Don’t buy gloves from here!"

Bought gloves from here and they fell apart at the seams after a week or so of only wearing while driving back and for work.
The stitching is absolutely terrible.
The website will not allow me to leave a negative review!

"These shoes are fantastic"

These shoes are fantastic. I started a job 9 months ago I’ve had quite a few pairs of shoes but the pair I brought from oswin hyde are easily the best I’ve brought I will easily get another pair again.

"Not happy with the quality"

Not happy with the quality