"Very nice service"

Very nice service, helpful and supportive

"Sourcing dementia care "

Precise locations .Explained fully the costs and types of funding and top-ups.

"Its helpful to have the best rated care…"

Its helpful to have the best rated care agencies in one place - though I’d prefer not to be chased to contact them

"Wonderful person great knowledge and so…"

Wonderful person great knowledge and so committed to her job

"More information needed."

Full details of their costs. However I will call them to find out what happens should I run out of money whilst waiting for the proceeds of the sale of my bungalow or, should I live long enough to still run out of money, will they show me the the door and say goodbye?

"I spoke with a Lady called Ewa"

I spoke with a Lady called Ewa. Ewa was very helpful with her advise and supportive. She made me aware of some entitlements that we have not been advised of and sent myself all the links and forms for my reference. Excellent service..

"Amazing customer service "

I spoke to a lady called Eva who was kind, helpful and informative. It’s not often you need to find a care home so I was very grateful for Eva’s time and support. Thank you.

"Amazing Support and information "

I was really impressed with the information given to me on the telephone. And then the follow up with an email giving me the opportunity to recap with the telephone numbers. This was a great comfort when I felt like I kept hitting brick walls trying to get help

"Informed and thoughtful help."

Swift turnaround from first enquiry to response and then first discussion call which was arranged at a time that suited us.
The call was relaxed, helpful and informative and immediately followed up by an email capturing any information we needed.
We will certainly be arranging a follow up call once discussions with family happen so we know which direction we want to go in.

"Knowledgable and friendly contact."

Prompt contact following a call made to a care home, discussion about Mums needs and what to look for\ask about when visiting a care home. Eva was very knowledgeable and friendly.