"Really helpful in signposting me to help"

Really helpful in signposting me to help

"Lottie Provided me with comprehensive…"

Lottie Provided me with comprehensive and timely support, when things were really tough. I wouldn’t hesitate to recommend them.

"A helpful guide during a difficult time"

I worked with Katy who really helped to guide me when I needed some direction to support my Dad we lost my Mum. Katy spent the time to listen to my situation and pointed me to some really useful resources in my local area for support. Thank you!

"Vital reassurance when we were unable to get direct answers from Social service "

Jo, the staff member we worked with, was extremely helpful. He listened to our concerns/questions gave clear answers, and where he didn't know, he researched and got back to us promptly.

He gave reassurance when we were unable to get direct answers from social services.

"Excellent help"

I was looking for some independent advice and help and I received this in spades from Katy Jones, the advisor who helped me. She was very kind as well as professional and informative

"Updated: bad initial experience, great customer care"

UPDATE: I got a call from Lottie shortly after this review and I am reassured that my experience was an accident. The tech team is now investigating why I didn’t get the “do not contact me” option in the form on my mobile browser and seeing if they can recreate the error. As for the phone number leaking to a carer agency outside the shortlist, it is unclear what happened but it is unlikely that the leak was on Lottie’s side and not one of their partners’. As upsetting as the initial experience was, I am very happy with the followup.

I used Lottie’s database to search for local carers and there is no way to view the results without consenting to calls from agencies… and I have now received insistent calls from more agencies than the ones whose details were shared with me. They very much don’t stop after one left voicemail message either. I have had ten unsolicited calls (ten!) in the last 24 hours. The whole reason I need a carer is that I have a severely energy-limiting condition. I simply do not have the capacity to deal with predatory calls. I knew I wasn’t interested in some of the options based on price the moment I got the search results — there wasn’t a way to at least not let them call me. There is no way to inform Lottie that you have chosen a carer and don’t need all these calls either — or if there is, I have not found it, which means it is hidden away in an extremely non-user-friendly way. I wanted a service that gave me control, which has to include a chance to contact prospective carers first. Instead I am hounded with calls from agencies I was never interested in.

"Really Helpful Service "

After making an enquiry to a residential home, I was contacted by Katy of Lottie. Katy advised me that she could search for residential homes that would meet our criteria. I gave Katy all of the information. I received an email a couple of hours later , with 2 potential homes that we are looking in to.
I had a call from one of the homes within 10 minutes .
This took away a lot of pressure

"Exceptional Service"

Very attentive and understanding.

"At a time of crisis in dealing with the…"

At a time of crisis in dealing with the complex situation of funding & carehomes, Hannah at Lottie’s has been absolutely invaluable with her knowledge & advice. Thank you so much! You are making a difficult time much more manageable.

"Superb staff"

Superb staff. So helpful. Eva was absolutely brilliant. Took loads of work off me and got in touch several times.