"THIEVES!!!!"

I recently had an unfortunate experience with Toolots that has left me extremely disappointed and compelled to share my story. I needed to cancel an order, a situation that I anticipated would be handled smoothly and professionally. However, the reality was far from it.

Firstly, the process of canceling the order was unnecessarily complicated and frustrating. The customer service representative I spoke with—an employee whose name rhymes with Pen Remorse’O (they asked I remove his name, so this is a warning to anyone who unfortunately gets his absolute lack of assistance)—was not only unhelpful but also seemed indifferent to my situation. There was a lack of clear communication and guidance on how to proceed, making the whole experience stressful.

What's more disheartening is their refund policy. I was informed that it would take an entire month to receive my refund. This is unacceptable and reflects poorly on their financial practices. A month-long wait for a refund is not just inconvenient; it is disrespectful to the customer.

Overall, my experience with Toolots has been deeply unsatisfactory. Their customer service is lacking in both efficiency and empathy, and their refund policy is unreasonably slow. I would advise potential customers to consider these factors seriously before making a purchase from Toolots.

UPDATE AS OF 07/25/2024

Here’s a detailed timeline of my experience:

11/20/2023: Placed the order at 1:54 PM and requested cancellation and refund at 2:03 PM, which was reluctantly granted. I was promised a confirmation email with a refund date.

11/22/2023: No confirmation received. Contacted support again and was reassured the refund was processed. Received an erroneous refund date of 01/04/2023, which I presumed was a typo and expected by 01/04/2024.

01/04/2024: No refund received. Continued to wait through January.

01/29/2024: Still no refund received. Emailed Toolots on 01/30/2024 with proof of purchase, refund request, and chat transcripts, but received no response.

02/05/2024: Sent another email demanding resolution; still no response.

Since then, I have called multiple times monthly which they never answer and communicated through their chat support, always receiving the same unhelpful response: "We will send another follow-up to the Accounting Team. You may also email them." These emails receive ZERO response.

Given the total lack of response and resolution, I have no other option but to pursue legal action at this point. I hope they read this in the hopes my issue gets resolved. I have exhausted all avenues and run out of patience at this point. To legal action I go!

SAVE YOUR TIME AND HARD-EARNED MONEY AND DON’T SHOP AT TOOLOTS. THEY ARE THIEVES!

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