"virtual contact at the showroom"

Had a virtual contact with Fiona at the showroom to go through swatches , sofa types etc and ask a few questions.
Found this service very helpful being able to see larger swatches and actual sofas.
Arranged some swatch samples to be sent out as such a vast choice to choose from.
Thanks again great service.

"Customer service nightmare, Radley sofa"

Continuing the tale of my C&H Radley sofa. The back feather cushions are now completely collapsed. We are plumping every few minutes to no avail. The seat cushions are wrinkled and shabby looking and we have had the item less than a year. In spite of 2 assessor visits ( one said the back cushions were a little light) both reports say the sofa is perfect.
DO NOT BUY THIS PRODUCT,
Collins and Hayes will not speak directly to you as a customer to try and resolve issues they just send you back to the supplier who sends out assessor who says it’s perfect. We spent over £1800 on this sofa and we are now at the point of giving it to a charity shop after 8 months so we can buy an alternative. This is the very worst customer service I’ve ever come across, they really don’t care about the quality of their product or the happiness of their customers AVOID

"Good all round"

Prompt response to request for brochure. Beautifully presented snd very informative.

"Excellent service from start to finish"

Excellent service from start to finish, would have doubts about recommending.

"Short life span of sofas :("

Very disappointed with our Collins and Hayes Remus 2 and 3 seater sofa set. After 5 1/2 years of light usage the the springs have failed on both sofas. Having telephoned customer services it is apparent that they are not covered with the lifetime promise and not prepared to offer any solutions. Very disappointed as I was taken in at point of sale with the premium quality claims in line with the premium price.

"Dont buy"

Well here go's another radley sofa story only wish i had read the reviews on this company before i bought.
Same old same old so nothing new for collins and hayes to ignore. Sofa is drastically collapsing in on us has we sit on it to the point you cant actually see the person sat beside you. Thought i was buying a luxury item after looking in there stately home style brochure clearly not. Currently going thought the motion of waiting for an assessor but thanks to trust pilot i have some idea of what im going to be up against. So i only write this in hope that a future buyer finds an alternative company.

"Great items, Fabulous service"

Fabulous service. Not only did Collins and Hayes repair the arm of my 10 year old sofa for free when it collapsed a bit, but a couple of years later they sent me a new wheel when that broke.
I have been so impressed with the after service, but the sofas are great too. They are still super comfy and the material is very little warn considering the amount of use and they wash really well.

"Rubbish! If you've had an issue with C&H - Read this!"

Review updated Dec 2021

Despite a lot of platitudes, reading the reviews - C&H STILL seem to be unable to make cushions that last more than a few months - For the love of god, how hard can it be!! Make them properly or, don't make them at all! You really shouldn't be in business if you can't supply a quality product for the premium price - read my review - GET YOUR MONEY BACK - I did! - Don't just walk away - they are still
selling unsatisfactory produc.

As many reviewers on here seem to be discovering: COLLINS AND HAYES HAVE AN ISSUE WITH THEIR CUSHIONS! IF YOU HAVE HAD AN ISSUE, READ THIS!!!

Review Updated July 2020.

Following a complaint about a seat cushion that had lost its texture, C&H sent a replacement. This replacement lost its texture within about 6 week!

I spoke to the retailer and they arranged for an independent FIRA inspection (NOT the cowboys C&H send they tell you one thing and C&H another - see below).

FIRA guy inspected and declared 'MANUFACTURING DEFECT'!!

I contacted the retailer and told them I was rejecting the sofa under the consumer rights act - Sofa was collected and returned for a refund!!!

Original review:
The first set of covers didn't fit - retailer had a battle to get replacements as the inspector they arranged told me the fit was terrible but then put 'no fault found' in the report.

Even thought I paid the extra for the cushion upgrade, the seat cushions don't hold their shape (the bit where I sit is about 4-5 inches lower than the another part of the cushion) and are therefore not comfortable to sit on as they don't provide support - C&H supplied a replacement insert but, its just the same - it looks like an unmade bed!

Several reviewers on here have said the same - this sofa is worth about half what they're charging for them.

"Samples never arrived!"

Samples never arrived!

"Showroom"

Good showroom, but unable to have a meaningful conversation on cushion replacements as we were advised to go to a local stockist.