"If I could give no stars I would"

If I could give no stars I would. We put a deposit down on a Collins and Hayes sofa on 14th January and have had every excuse under the sun as to why we have not received it over 6 months later.

In some respects the excuses have been comical but rather sadly I can’t see the funny side of them. The first was they received the wrong material, the second was it forgot to get loaded on the van, third was the wrong upholstery turned up ( even though the previous excuse was it was made and didn’t get on the van) - all lies to hide probably underlying issue that they are more than likely struggling financially.

Looking at the other reviews, I am clearly not the only person who has had such shoddy service and faced such disappointment.

I would strongly recommend not using this company and if going via a retailer avoid their stock - there are plenty of other good suppliers out there- who deserve the business and work hard at customer service.

Reviewing their reply, interesting they want me to email their customer service because when i rang them they were unable to give me any information! Worrying company.

Neeta

"I am still awaiting all arms to be…"

I am still awaiting all arms to be replaced as they were faulty x

"Lovely sofa"

Lovely sofa, good quality and comfortable

"Expensive mistake"

We purchased 4 sofas with extra loose covers and went for the fibre option for the seats. At several thousand pounds we expected them to last years but within days, the seats had sagged with dips in the middle. (I'm 8 stone, by the way) We complained and an 'expert' was sent. He weighed the seat cushions and said they met the specifications. I realised that the company would make any excuse to avoid accepting responsibility. I could have gone down the legal, not fit for purpose route with months of stress but clearly once the purchase has been made you're on your own. I have purchased, at great expense, new seat cushions from an upholsterer to make the sofas usable. They are a lovely style but unless you're willing to pay to have them partly re-made, they will be uncomfortable and shoddy in appearance within days or at most weeks.

"Miller sofas"

We had to wait 9 months for our furniture which was a long time from Oct 21 until June 22, but you were very helpful & explained due to Covid you were really backlogged We could of gone somewhere else. But We have been searching for a long time to find something this nice, it was we’ll worth the wait we love our Miller sofas you even gave us money off.
There is one thing the large sofa has a big crease in the cushion, like the inside has split, has anyone else had this, not sure what to do about it maybe they all go like that! I’m going to get in touch.

"We bought our Tamsin sofas (2) in 2004"

We bought our Tamsin sofas (2) in 2004, before the company was taken over (by Americans?), and in 2005 we shipped them to NZ. Now we are coming home amd it had always been my intention to get some covers, which we couldn't afford at the time. It was also our intention to ship them back but now I've discovered that I can no longer get covers for this model. From looking at the pictures, it would seem that the Lavinia is the same but it's difficult to tell. I think we might have looked at the Lavinia when we chose these, so that's annoying. I'll be sad to see them go, especially as I'll probably only get £10 for them! I've been surprised at the negative comments here, especially as most people's problems have been resolved. I love my sofas, am sitting on one now in my house in NZ (where quality is rare) and husband is stretched out on the other.

"Sample of upholstery…"

I asked for a sample of upholstery material which arrived promptly thank you.

"Arrived quickly"

Arrived quickly

"Never again"

Never again.
Having been owners of several Collins and Haynes sofas, we were encouraged to see the brand name revived.
Our visit to the East Midlands factory was very helpful for us to make a decision on the two piece sofa to purchase through our local retailer.
A delivery schedule of 14-16 weeks was quoted.
After 16 weeks we requested updates and were given several varying reasons why delivery was delayed.
Finally, after NINE MONTHS our sofa was delivered.
We explained to Collins and Hayes how these delivery delays impacted on us, but we were offered a derisory compensation offer which we took after much protracted debate, but potential customers be aware. Never again.

"AWFUL QUALITY, AWFUL CUSTOMER CARE-DO NOT PURCHASE A COLLINS & HAYES SOFA IF YOU WANT QUALITY"

I wish I had read the reviews before spending a lot of money with this Company-The Quality is appalling, and customer service is non-existent. Similar experience as others-bought 2 Lavinia sofas with extra covers, arrived with broken feet, (also a snuggler which arrived with broken zip) The covers after a couple of weeks were so stretched everything slid off when they were sat on (I was having to redress them at least 3 times a day) we were sent various experts, until the final one came back with what they wanted to hear-one of the upholsterer’s actually said it was the worst he had seen in his 30 odd years of work, (but strangely enough these reports/comments have been ‘forgotten’ since)
Collins & Hayes have never been interested in seeing for themselves how awful the sofas look after you have actually sat on them. Surely if you have pride in your craftsmanship you would want to check this out for yourself?
We are now left with expensive sofas that are an embarrassment and look like we have retrieved them from someone’s skip. Sadly, a place which was supposed to be our comfort, is now a nightmare, which brings me to tears every time I look at them.

DO NOT BUY FROM THIS COMPANY, we really wish we hadn’t-we have had just under a year of complaints, frustration and stress and sadly we are now stuck with a constant reminder of this as we cannot afford to replace them-so incredibly angry and frustrated