"Prompt despatch of fabric samples"

Prompt despatch of fabric samples. Thank you!

"samples"

sent samples very quickly

"Very poor cushion fillings , don’t waste your money ."

Bought the furniture hoping it would stand the rest of time , unfortunately not. Had it 8 months and had the sagging heavy cushion backs inspected by technician and replaced as underfilled , you could fold them over into a sandwich and they did nt spring back .They were absolutely dreadful ,uncomfortable and because the feathers dropped to the bottom it infringed the seat pad giving quite a small area to sit in. I asked for fibre wrapped replacement and they are no better , all the same problems . Need plumping every time someone gets up as they look baggy and scruffy and I’m embarrassed as it gives the room an untidy look . The armchair backs seem quite thin and do not match the thickness of the sofa backs so it does nt look uniform.A technician is coming out again so I hope some resolution. The arm caps that cost £100 a pair are a very poor fit and the material rubbed. Please Collins and Hayes don’t tell me to read the aftercare leaflet as I’ve read it many times .This is the worst furniture I have bought for the money paid , it’s definitely not something that will last years .If I get no joy this time I think it’s only fit for the charity shop as my back can’t take too many years being so uncomfortable.

"The samples we ordered arrived on time"

The samples we ordered arrived on time. Thank you

"Waiting since July for the suite to arrive. WHY so many 4star for samples"

Waiting since July for our suite to arrive.. However now im very suspicious why there are so many 5star reviews just for samples arriving ????? Ive never heard of anyone doing that all you put a review in about is the after sales and the product. We are seriously thinking of cancelling our order.

"Love Colin and Hayes"

Love Colin and Hayes we had our former sofa from Colin and Hayes and it was so comfortable and stylish,
We then bought a sofa from DFS and say no more we are on the hunt for another Colin and Hayes sofa,
The only problem trying to find a furniture store that sells them near Sussex?

"32 Week wait and still delivery arrived with items missing!"

Order over £5000 of sofas over 32 weeks ago. Delivery date was promised and then moved so many times I've forgotten. Then they arrive but the footstool is missing and my retailer cant get an answer to where that is! So now that stool has been canceled! Customer service was plesant but always blames everyone else - Brexit, Covid, WW Shipping Problems, Retailer, Distribution company.
However, the sofas are here, and they are really nice, and look good quality. The offer we had gave us a free small footstool which is fine. We had ordered a larger one but that didn't arrive so it has now been cancelled.
If it had been delivered within the timescales they first stated and the customer service had been a bit more honest it would have been 5*.
Service was 1 star, product 5 star so all in all it's a 3*.

"Absolutely brilliant service"

Absolutely brilliant service. Mark was extremely helpful. Highly recommended.

"Really avoid this company we have had…"

Really avoid this company we have had SO many issues with our sofa that we’ve now given up and are sending it to the charity shop after less than 2 years and a whole set of replacement cushions. It’s a saggy, sorry looking, faded mess. No amount of plumping and turning make it comfortable or attractive. The sofa cost £2000 and is the worst we’ve had. If you do buy a sofa from these people don’t go for feather backs they just crumple and need plumping every few minutes. It is so uncomfortable. Really avoid.

"Collins and Hayes Bailey Collection"

I purchased the Collins and Hayes Bailey Sofa and unfortunately I find it very uncomfortable.

The sofa is solid and well made but the back cushions keep slipping down causing a very poor seating experience.

There are also sagging issues with the seat cushions which look quite worn after only 3 months.

Disappointed with my purchase.