"Asked for samples"

Asked for samples. The correct samples arrived promptly.

"We have 2 Collins & Hayes sofas on…"

We have 2 Collins & Hayes sofas on order. Delivery should be next month. I sent for some fabric samples but have to say the samples are very small & not very helpful.

"Showroom visit"

I went into the showroom for a design consultation with Fiona. She was extremely helpful, gave really useful advice on colours etc. I am happy I went and am much more confident about my order as a result.

"Good quality"

Good quality, very comfortable and excellent service from Des at Glasswells.

"Very let down and disappointed. Unreliable"

Found the sofa we had been looking for for a very long time, was very happy, but then the delivery date kept being pushed back to the point where we have had to cancel as our project will soon be finished and we would have had nowhere to sit. The new date would have been 3 months after the original. We understand from the retailer that this company are not meeting delivery dates for any of their customers. Extremely disappointing!

"Loose covers- shrunk!"

Purchased a loose covered chair (Lavinia, Bliss/ porcelain) from a local showroom. The cover had no cleaning instructions with it, so based on a previous purchase of this design, the covers were washed on 20 degrees and consequently shrunk! I contacted the store and the result was that there was nothing they could do. I am very unhappy, the cover is now 2-3” shorter than the chair and will be expensive to replace.
Further to the reply from C&H, care instructions were not provided at point of sale. I would not have purchased this chair had I been informed that the cover was not washable.

"Unfortunately"

Unfortunately - still awaiting for the problems with our sofas to be resolved!!
Not happy …..

"We had an excellent meeting at the…"

We had an excellent meeting at the Factory Showroom. It was very formative and delivered in a relaxed manner. Well worth a visit.

"Fabric samples"

I ordered fabric samples and they arrived within a few days. They are all lovely and I just have to decide which ones are my favourites.

"sample swatch arrived in good time"

sample swatch arrived in good time