"We went to the factory showroom and we…"

We went to the factory showroom and we were guided round every suite and given plenty of time to decide. Fiona who guided us was so helpful and very knowledgeable which made our choosing very easy. This is our second suite from Collins & Hayes. We would fully recommend firstly whatever furniture shop you deal with to take a trip to the factory and secondly, we feel that the quality is second to none

"I really wanted to visit the showroom &…"

I really wanted to visit the showroom & very keen to replace our existing Collins and Hayes sofas. However after 3 calls & an online enquiry I have given up & ordered our sofas from another British manufacturer. Very inconvenient opening hours

"Have always bought Collins and Hays."

Have always bought Collins and Hays.. Love the quality of your sofas but your fabrics really need updating..they are not exciting...

"Everyone has been very helpful and…"

Everyone has been very helpful and understanding, especially when we changed our minds on the material!

"Very poor customer service"

This review refers to the timeline for the manufacture, communication and delivery of the sofas ordered. It is not about the Sofasthemselves as I am very happy with their quality and comfort.

The sofas got ordered from a local retailer in April 2021 with an estimated delivery wait of 10 weeks, with the potential for up to a further 4-week delay, and a July delivery at the latest. In July the order was delayed until late August/ early September owing to COVID issues which were unavoidable. In September a week before the delivery date, the delay got extended to late October. Late October became early November which then became late November because some required material was not in stock. Late November became early December. The Sofas finally got delivered to the retailer on the 23rd of December.

During this period, there was little if any communication from either the company or the retailer. Both had to be pushed on a regular basis for updates as delays were not communicated.

It is a great shame that the after-sales support from both parties was so poor and the delays incurred were unacceptable in my opinion.

"Just ordered a few samples"

Just ordered a few samples, as we are buying a couch and needed a sample of the colour and cushions. Great company and they make the best sofas.

"The smart way to choose a new sofa"

Thinking of new sofa or suite? Want to avoid schlepping around numerous furniture stores and listening to sales patter? Don't fancy the idea of ordering something untried and unseen online? A visit to Collins & Hayes could be your best move.
Excellent quality English made sofas and suites, beautifully presented for you to try. Best of all, Fiona will help you decide without any sales pressure because they don't sell here - just help you decide what works best for you. Highly recommended.

"I was very pleased with the service I…"

I was very pleased with the service I recieved and prompt delivery of sample swatches

"Aborted sale"

We had to cancel after submitting our order as the material wasn’t in stock despite being told that it was available at purchase. Very frustrating and a waste of time.

"DO NOT BUY NOT WORTH THE PRICE"

Purchased 2 Lavinia sofas in September 2020 which arrived in January 2021. We knew there might be an extended wait due to lockdown which was absolutely fine.
The sofas have had very little use due to them being in our sitting room that we only really use in the winter time. So I would say 3-4 months use.
They are absolutely awful the backs are sagging really badly every time you get up they need plumping up again in fact you have to get up and plump them constantly as otherwise so uncomfortable! The seat cushions slide off the sofa constantly so again you have to get up and sort out, they have also become very uncomfortable and I doubt they will last very long.
We spent a lot of money on these sofas and quite frankly we would have got better quality had we spent a third of what we did at DFS!
The care instructions are followed and we were fully aware the cushions need plumping but to be plumping all evening is just ridiculous!
Next time we have a bonfire chances are the sofas will be on it, wouldn’t even give to a charity shop.
Do yourselves a favour DO NOT BUY these poorly made horrible sofas!