"Excellent customer experience!"

Excellent customer experience!
I'm based in Dublin, Ireland & was delighted to be able to speak with Fiona today in C&H. She was super helpful, knowledgeable & answered all my questions. It was so easy using ZOOM and is ideal at the moment. C&H should continue to offer this option to clients. Thanks Fiona.

"more than just a show room"

Fiona's patience with our dithering was exemplary! WE still haven't made a decision, but we now have lots of information about shapes and sizes, fillings, covers, etc. The trip to Long Eaton was well worth it. In addition, the show room is only available to one customer at a time; Fiona provides uindivided attention.

"Efficiency and Excellent customer…"

Efficiency and Excellent customer Service. Requested fabric samples and they arrived after a few days.

"Excellent service the best."

Excellent service. Our 3rd Collins and Hayes sofa.

"Quality"

Quality comfort

"It was really useful to discuss options…"

It was really useful to discuss options with someone from the manufacturers, who knew their products inside out. Fiona was thorough and patient to our endless indecision! Thank you!

"To the point of order everything has…"

To the point of order everything has gone smoothly and professionally. As this will be our third pair of Collins and Hayes settees, in 53 years, we know the quality of the product.

"Requested several material samples of…"

Requested several material samples of which a few were out of stock, question asked don't C&H have a safety stock replenishment process?
Having had two C&H suites in the past the material samples we were sent seemed of inferior quality to what we had in the past.
During an online chat I thought the advisor was a little rude and failed to answer my question satisfactory.

"Good fabric sample service"

I got several fabric samples sent, website easy to use and samples useful though the patterned ones were a bit small to see and did not have all the colours in the pattern. Took about 5 days to come, but they were free which is good.

"Wished to trace a fabric from 12 years…"

Wished to trace a fabric from 12 years ago. Appeared to be no longer available. However, fabric samples of similar upholstery fabric were provided without hesitation.