"Very helpful company"

Very helpful company, the heavy duty gazebo is really strong and sturdy. I use it as a market stall regularly and very happy with it. The canvas is strong and waterproof and I love the creak colour. I stand out from the rest and still let's light in. Great customer service too.

"Complete and utter disaster"

Complete and utter disaster

I ordered a 12x6 premium marquee in May for an event on 29 June

The omens were not good - the delivery failed to turn up on the appointed days - first 14 May, then 15, 16, 17 & 20 May, and then I was advised that they were not able to deliver and the order was to be picked up only to then discover that they turned up whilst I was on holiday and delivered it to a neighbour - the boxes were largely damaged and were dumped in my garage.

When I came to do a full inventory last weekend 2 weeks ahead of the event (just in case) I discover that none of the connectors, feet, bolts etc. had been delivered.

I emailed on Monday and had to chase on the phone on Tuesday and had to send through a second detailed list of all the missing components. Further chasing resulted in an email on 20/06 to say that the missing items had been collated and would be despatched on a next day delivery - phew I thought......

So today on 21/06 I received another battered box and immediately unpacked it to check that we had everything. Various of the bits were literally thrown in to the box, for example loose bolts, but worse is that again there are approximately 50% of the missing items which are still missing so I phoned Customer Service to be told that these bits will be at least 5 working days meaning that the marquee will not be ready for 29 June and we are now having to work out a contingency plan given that the weather forecast is for a high risk of rain.

For the avoidance of any doubt my details are

Order - 100729190
Invoice - 701027115
Customer Number - 2162476

The bits I received on the initial delivery were

31474 - 28
31108 - 48
31461 - 14
30059 - 14
30061 - 7

The bits I did not receive were

31110 - 4
31111 - 10
31470 - 2
31471 - 5
31164 - 10
31473 - 4
31456 - 2
31468 - 2
31457 - 10
31458 - 4
30044 - 4
30046 - 14
30047 - 54
31106 - 180
30384 - 28
30052 - 28
31459 - 1
30430 - 172
30429 - 26
30050 - 4
30051 - 14

After I received the delivery of the replacement items the following were still missing

31164 - 10
31473 - 4
31456 - 2
31468 - 2
31457 - 10
31458 - 4
31106 - 80
30384 - 28
30052 - 28
31459 - 1
30430 - 50

Given that this is neither fit for purpose as delivered and that there is no chance of the missing bits arriving tomorrow to erect it over the weekend as planned I have advised that I want an immediate full refund and for the marquee bits that I do have to be collected

Unbelievably to add insult to injury I have been advised that all the bits need to go in the original boxes.... they were all/mostly badly damaged I advised.... no matter I am told they need to go back in those boxes....

My wife and I are now desperately in search for a hire company or worst case an available venue we can rent/hire for the night

"We bought a gazebo two years ago"

We bought a gazebo two years ago, and spares are readily available still. We had only used it once. Excellent service

"Water can’t get through holes!!!!!"

I bought a 4x4 gazebo costing nearly £600 the frame is very sturdy unlike cheap ones we have bought before
But the roof which is advertised as being 100% waterproof leaked like a sieve fair play they sent me a new one which I discovered has a small hole
After contacting them yet again I’m told having a small hole won’t affect the waterproofing ….“really” ….finishing off the email with “ we’ve already sent you a replacement roof “
Their customer service is 0
Their attitude is 0
They should be called TINY
Tough it’s now yours

"After sale service was excellent thank…"

After sale service was excellent thank you Jacob. I bought a tent back on 2018 which has been used many time but on 1 occasion one of the pole got damaged. I called them and Jacob helped sort out my problem with spare poles from there well stocked spares. It saved me buying a new marquee. Thsnk you.

"Really well made products and after…"

Really well made products and after sales was very professional and helpful

"Be wary of this company"

Be wary of this company. They basically tell you their tents are for indoor use, and if used outside it invalidates the warranty. We used ours twice, the second time one of the legs bent and eventually snapped ruining the event we were at - despite tents, marquees and gazebos all around us who had no problem. Their response has been poor, no offer of repair, replacement or refund - would not entertain any dialogue at all and couldn't explain satisfactorily what 'wind' conditions if any would be acceptable (despite selling a tie down kit to use!).

Update: Despite a glowing response how sorry they are and are going to reach out to us to provide a satisfactory solution here on Trust Pilot, as suspected we have not heard from them. Clearly the reply on Trust Pilot was to make them look good without actually doing anything to resolve the matter. As we said at the beginning - be wary of this outfit, their 'tents' are not fit for purpose.

Update to the update: As of 26/06 House of Tents have still not contacted us, despite stating here how soon they would reach out to resolve this..... What an absolute shower.

"Great value and good quality product…"

Great value and good quality product delivered promptly. Superb customer service.

"Great customer service and a great…"

Great customer service and a great product. Zhanna very most professional and extremely helpful. She went to great lengths to ensure that I was happy with my order and left no questions unanswered. Zhanna is a credit to the company.

"House of Tents"

House of Tents after sales service very good after an item damaged in transit