"My experience with this company was the…"

My experience with this company was the personal attention I received one lady in perticuler was a lady called zhanna she could do enough for me the whole experience of buying from this company was 5star it looks great in my garden would dry recommend them

"Gazebo "

Superb service from start to finish.

"Delivery promises "

I don’t like it when you are promised a delivery when it does not turn up complete.

"The gazebo we got is really good value…"

The gazebo we got is really good value for money it was fairly easy to erect and with the sidewalls has made a huge difference to our garden

"The gazebo purchase and after care"

The gazebo purchased was easy to build with very easy to follow instructions. The after care services was also very good when we had to replace the gazebo roof cover. Enquiry emails was also quick to respond from yourselves.

"An absolute pleasure to deal with House of Tents, 5 stars all the way."

An absolute pleasure to deal with from start to finish. excellent customer service, excellent quality of packaging, delivery and product.

Just had our 2nd large storage tent (10m x 8m) the decision to purchase from House of Tents was easy as our 1st tent (10m x 5m) is still going strong after 7 years of hard service.

Very easy construction with good instructions, NO missing parts, in fact some extra's are included.

We would highly recommend House of tents products due to the robustness of the construction and quality of both product and customer service.

All communication answered swiftly by helpful and knowledgeable staff.

Thank you.

"Do not buy!"

Do not waste your money here - we purchased an industrial commercial tent for storage at our business. It is absolutely horrendous, 3 days its taken so far to put up and it's still not complete, the cover is so heavy the bars can't support it and it has bent/snapped nearly every pole. Not to mention we couldn't even lift it, they refuse to accept returns/refunds and try to hide behind the fact they are registered in Germany (which is irrelevant with an english website) and shipping from the UK. Instructions don't match, we had parts missing, everything in one box nothing separated or labeled. We had a bag of about 200 mixed screws meaning we had to get someone to sit there with a ruler measuring each one and separating them and by the end we still had loads missing. £2000 wasted on this pile of rubbish. Do not order.

"Customer service fantastic easy to…"

Customer service fantastic easy to order, erect and versatile product

"Great Customer Support"

Ordered tent following a few online queries which were promptly responded to.
Tent delivery was prompt - within 2-3 days with good communications, however there was one missing item (although we could see that it was dispatched by delivery company).
Contacted House of Tents via email advising of status and received a response within 24hrs advising that they would liaise with delivery company. After not receiving a positive response from the delivery company, they arranged for a replacement to be sent which was received the next day.
Although an issue with the delivery, the customer service was excellent and the problems resolved promptly with great communications.

"Excellent customer service start to…"

Excellent customer service start to finish, fast delivery and a fantastic quality product, very pleased.
I would highly recommend using House of Tents to others.