"Great quality products"

Great quality products, best quality pvc alot stronger than other on the market

"Fast delivery :-)"

Fast delivery :-)

"Delivered wrong package"

Delivered wrong package. Both items were 2 of 2 instead of being 1 of 2 and 2 of 2. Had people on site to erect but had to cancel and request missing package and collection of wrong package. A real pain and cost to me as I had to pay my erectors. Customer service were very good (Amira), who arranged for corrected delivery immediately.

"Experience good on all aspects "

The order was processed very promptly, delivery was on time and the driver was most helpful when unloading and helping us to store it in our preferred place.

Item was well packaged and full instructions provided.

"Poor quality products / Even poorer customer service"

We bought the 6x8m - 3.0m Sides PVC “Industrial” Tent (Article no.: 93875) back in November.

Even we also purchased their statics package and got it professionally installed, the canvas came off the first weekend of bad weather – which in England is every other weekend.

When the installers came back to put the canvas back again, we noticed the welding in a couple of the pole connectors was broken… this is not an expected rip in the canvas or any other minor thing… after only over a month of usage THE WELDING of the structure broke!
Being this a really serious hazard, we took the structure down immediately.

At the same time, we called house of tents, already over the phone the person that took the call was totally dismissive and couldn’t care less. We sent the pictures for evidence by email and after a week no reply…
I followed up and the call bounced in Spain – cause as you might guess they claim to be busy and not having enough staff – even the lady that took the call was a bit kinder, she explained that since we put it up, we couldn’t return it or get a refund.

I mentioned repeatedly this is a quality and SAFETY issue, but they stick to their script and only offered to provide a replacement of the broken pieces and simply stopped replying when we insist this was not a minor issue.
The only written reply I got was an email full of contradictory info… a product they advertised saying, I quote their website: “industrial grade”, “robust steel frame”, “very durable and stable - ideal for long-term use!” Or “protects from wind & rain - simply the best outdoor storage!”
When there is a problem, they come back with things like “the product was not tested for wind and snow”, but right before saying “warranty does not cover damages caused by extreme weather conditions exceeding winds of more than 50 kilometres per hour”.
The weather in the UK and most of Europe is ‘adverse’ most of the winter…so this product then is not fit for purpose in the market they are selling. So aside selling a product that not fit for purpose, they play big with FALSE ADVERTISING.

Be aware since Brexit, none of the consumers offices (trading standards, UKICC, etc) get involved in this kind of cases. House of tents in based in Germany, the website has in their legal notice that for disputes you can reach out to the EU ODR, but this entity is not taking cases for goods bought in the UK since 2021…so basically you buy with them (or any other EU base vendor) at your own risk, and they are fully aware of it.

With their customer service being beyond terrible, we had to reach out to our bank and present the case to get our money back.
As you can imagine with the evidence we had and their behaviour it wasn’t hard to raise our case, but it is disgraceful to have to come to that due to such an irresponsible vendor.

UPDATE (29/03/24) – a couple of things – THIS COMPANY IS WORST THAT I THOUGHT:
1) After I posted this experience HERE, they finally reached out to me talking about compensation and using a very decent and conciliatory language.
2) The above was destroyed with the reply they sent to the bank rejecting my request… after telling ME all the time they could not respond for weather-related damage (among other inconsistent things), they sent a letter to the bank implying we assembled the tents with missing components, no mention of the weather at all… of course also no mention about how awful they have handled the situation.

It is clear they will do whatever it takes to avoid taking any responsibility for the defective items they supply.

AVOID! AVOID! AVOID!!!

"£5000 down & no tent to show for it"

EDIT - THE CS TEAM CONTACTED ME BUT NO OFFER OF COMPENSATION OR REFUND WAS MADE! STILL £5K OUT OF POCKET!!
£5000 down & no tent to show for it. Sub standard materials, poor instructions, missing parts, parts that didnt fit, many many complaints to HoT, terrible customer service. STEER WELL CLEAR My 'Industrial tent' failed completely within 6 months. The only compensation offered was 10% off the purchase of a replacement!!

"Excellent Experience with House of Tents"

I recently had the pleasure of purchasing a tent from House of Tents, and I must say, my experience was nothing short of exceptional. From start to finish, the process was smooth, efficient, and satisfying.

What made my experience great was the seamless online shopping experience. The website is well-designed and easy to navigate, making it simple to find exactly what I was looking for. The wide range of products offered by House of Tents was impressive, ensuring that I could find the perfect tent to suit my needs.

One thing that this company is doing well is their customer service. Throughout the purchasing process, I felt supported and valued as a customer. Any questions or concerns I had were promptly addressed by their friendly and knowledgeable customer service team. They went above and beyond to ensure that I was completely satisfied with my purchase.

Additionally, I was impressed by the quality of the tent I received. It exceeded my expectations in terms of durability, functionality, and overall design. It was evident that House of Tents takes pride in offering high-quality products that are built to last.

Overall, my experience with House of Tents was outstanding. They have earned my trust and loyalty as a customer, and I would highly recommend them to anyone in need of outdoor shelter solutions. Keep up the excellent work!

"Friendly and efficient"

Friendly, excellent and prompt service.
Very impressed by this Company on each occasion I have dealt with them.

"Great Customer Service"

Very helpful and responsive customer service

"Recommendations"

We can only recommend Houseoftents for their product & service. We are delighted with our gazebo it really enhances our lifestyle in both summer & winter.