"Solid,quality Gazebo"

Solid,quality Gazebo. Easy to erect though needs 2 people and about 4 hours.
Delivered next day which was superb.

"Excellent service received"

Excellent service received, I have been using this company for many years and never had any issues. The quality of product is outstanding.

"Glad I ordered from this company"

Product delivered on time. No damage to packaging or contents. Structure took two people to erect and appears sturdy. I haven’t installed the curtains as yet. The structure is an enhancement to my sitting space in the garden. Very happy with it.

"Excellent customer service"

I purchased a pop up gazebo from this company and was really satisfied with the product when it arrived. Delivery was prompt. Unfortunately I left the gazebo up in a storm and it was badly damaged. I contacted 5hem to see if I could purchase a new frame (not the roof)however this was not possible but they gave me a discount when I ordered a new gazebo:the new gazebo had a fault with its roof but after contacting them they sent a new roof very quickly.The staff that I contacted on email were very prompt in replying and very helpful.
I would definitely recommend this company

"Excellent Customer Service let down by very poor delivery service."

Ordering process was easy, website very informative and customer service was excellent.
However, the delivery company used (DX) was worse than useless and made the whole purchasing experience into a real palava. In the end, it took about 10 days, at least 3 days waiting in for deliveries and numerous phone calls and emails to finally receive the complete order.
So overall, though not entirely the fault of House of Tents, a frustrating experience. Would have been a 5-star review - they need to use a better delivery company.

"Fantastic"

Swift response. No nonsense. Wonderful.

"Delivery was very fast and careful"

Delivery was very fast and careful, I have not put party tent up yet, but if I have problems will be in touch

"Fantastic company from start to finish…"

Fantastic company from start to finish - communications were excellent, delivery easy and drama free. They have been very helpful when we needed a replacement part (our fault, we bent a pole!)
Highly recommend!

"Quite possibly the worst company I've…"

Quite possibly the worst company I've ever dealt with. We purchased an 8x4m outdoor storage tent for our business at a cost of around £2000. The quality is very poor and clearly not fit for outdoor use despite being advertised as so. Shortly after constructing the tent, we started to experience issues with the product caused by sub par materials and design. I contacted Michael from House of Tents who you would initially believe to be helpful over the phone and they requested pictures of the issues which I gladly sent. Even though the tent had only been delivered and constructed for a short time, House of Tents completely refused to do anything about the issues. You'll see a common theme from other reviews left. The tent at this point was now having almost daily repairs and the front sliding door had to be completely disconnected and was not salvageable. Further complaints lead again, to complete refusal of any aid. I must also note, that a response from House of Tents takes around a dozen chase calls or e-mails. Requiring some sort of resolution, we decided foolishly to purchase parts from House of Tents to fix and improve the structure we currently had, at a further cost of over £1600. Just to be able to order these parts took months of chasing. When the order eventually arrived, the main component was missing. When this was queried I was told that this part was out of stock and not available for a further three months. Eventually reaching the end of my patience, I requested a return and refund of the items, to again be refused. We have had to now escalate this to a legal level to move forward. I cannot implore any potential customers enough, not to use House of Tents for any requirements you may have. Please find a different supplier and save yourself a huge amount of disappointment, hassle and money.

"Terrible Customer Service"

Bought a tent on line then 4 hours later cancelled through their written process and email. Zero customer service response or help with refund. Had to escalate to PayPal
Never seen such a poor response.

To make matters worse they now tried to remove this post saying I wasn’t a genuine customer…sent the invoice to Trust pilot.
I think doubling down on bad customer service doesn’t look gooD.