"DO NOT BUY FROM THESE PEOPLE!"

DO NOT BUY FROM THESE PEOPLE!! Absolutely appalling Quality and Customer service!!!
I bought a large commercial storage tent (12m x 6m) from these crooks. when I came to assemble it the instructions were incredibly vague and unhelpful so I had to figure it out mostly myself. there were several parts missing including the MAIN roof tarpaulin!! and then to add to it I then realized they had sent me Quantity 2 - 6mx4m tents to make up the same size as my order (12m x 4m)!! at no point did they make me aware of this until after the purchase!!
When I made contact with them they couldn't care less about my stock which I have now had to throw out due to water damage!! not once have they shown any empathy towards that!! over £3000 worth of stock!!.... they continued to ignore my emails! and still haven't sent out the missing parts, one part being the main tarpaulin!! this is over 5 weeks ago!! so I basically have a very poorly manufactured frame in my yard which is useful for NOTHING!!! they refuse to give me a refund and also seem to be doing nothing about the missing parts.
I am aware this was a budget option however I was very disgusted with the quality of the components, they are a very thin metal which isn't strong at all, it doesn't go together well at all and also RUSTS straight away.
their level of disrespect towards their customers is horrendous!! very unhelpful and have a rubbish product.
DO NOT USE THESE GUYS!! VERY BAD CUSTOMER EXPERIENCE!!

"Pop up Gazebo"

Bought a pop up gazebo, strong and sturdy, we’ve used it a few times now. Great customer service, would highly recommend.

"Great service and marquee would…"

Great service and marquee would recommend and great after service thanks

"Marquee"

Hi
Great marquee well made used for Christmas and new year as party tent was robustly made left it up till new year and stood up to the winds we had at Christmas for the price you would be hard to find one better we are very pleased with it and will be using it for all our special occasion thanks

"Excellent and knowledgeable service"

Excellent and knowledgeable service

"Brilliant quality tent!"

We bought a 5m X 8m tent for our party at home. (After buying a couple from Amazon a few months ago,they were so flimsy!)
This tent is really good quality, my husband is very impressed 😁.
The boxes came in 4 altogether and I could carry them they weren't too heavy for me which is always a bonus! We found a pole that had no holes in and House of Tents posted one out that day. Great customer service and great quality, thank you!

"Good quality goods and excellent…"

Good quality goods and excellent customer service

"Cover Okay - Frame Suspect"

Going through the purchase process with House of Tents was straightforward and the back up service was good when I need a replacement pole due to one being the wrong length.
The issue I have is with the design/robustness of the product.
On the plus side, the PVC 500 seems tough, flexible enough and definitely waterproof.
On the 'needs development' side, the tent has been up less than 2mths and at least 2 of the roof bars are failing (metal folded and crimped where they meet the apex fitting). I think the Ratchet Strap bracing method is not fit for purpose on this particular model as the lateral frame hoops sit proud of the longitudinal bars and so slip off where they would be the most use and rest on the longitudinal bars where any force would cause these bars to bend due to the extra mechanical advantage in that position.

"The order and delivery was pleasantly…"

The order and delivery was pleasantly as it should be without any drama and punctually on time as per email updates. Communication was good without having to talk to a robot or a customer care agent who is reading off a printed script and cannot deviate any solution.

"Great service but expensive delivery…"

Great service but expensive delivery charges