"Order no sooner placed than delivered"

Order no sooner placed than delivered. Putting it up single handedly was no problem although, because of the 6m length, I opted to stand the frame full height and unfurl the roof panel over the completed frame as I wasn’t happy to lift such a long construction, with the weight of the roof and fit the uprights on my own. So I used builders trestles and scaffolding boards to give me a steady work platform to reach the apex. All told, from unpacking to erected and bolted down, 2 hours. I used hilti M8 fixings and 25mm penny washers instead of tent pegs. It makes for a sturdy storage area on a concrete base.

"Would highly recommend …"

We had a problem with the pop up tent bag and House of Tents were so accommodating and very generous in their customer service. Yacob arranged for a replacement bag to be sent. Would recommend House of Tents to anyone who was considering buying any type of gazebo.

"I am an existing business customer of…"

I am an existing business customer of House of Tents having purchased a 15m x 10m tent. After a storm in December, the tent fabric ripped beyond repair. I ordered a replacement on 13th December 2023 and paid that day. I was told it would be dispatched within a couple of days. It is now 25th January 2024 and the new fabric has still not arrived. I have called and emailed, been told that it was dispatched in December and was delayed due to Christmas post, promised calls back but nothing. After calling again on Monday 22nd January 2024 I received an automated email as follows:
Dear customer
thank you for ordering with House of Tents. We are happy to tell you, that your order 100656381 of 13.12.2023 has been dispatched today.
The person I initially dealt with was very helpful but has now shown that he really couldn't care less during phone calls and then never calling back. Very unimpressive.

"Great service"

Great service, quick delivery - customer service and communication 5*

highly reccommend

"Very quick to deliver"

Very quick to deliver. The gazebo suffered a breakage on first use but once customer service contacted, they were quick to respond and will now send replacement parts.

"Quick to respond to enquires"

House of tents seems a good product, has stood up to the high winds. Quick to respond, delivered on time, very helpful with my enquiries.

"Great customer service"

I needed a replacement part recently and Julian was extremely helpful in helping to identify and dispatch the item. Many thanks HouseofTents.

"The after sales service was…"

The after sales service was outstanding,
Spoke to a lovely guy on phone called Michael (UK phone no).
Our gazebo blew over the 6ft fence in the last storm because we did not think it could possibly be blown away as took 4 men to lift it back over, I was surprised the only damage was 1 leg which the metal had actually split, Michael found the part was delivered within a week .
Thank you so much House of tents glad we bought from a reputable company

"Fantastic"

Fantastic customer service- very impressed with the products and the company

"Great communication and prompt delivery"

Great communication and prompt delivery