"House of Tents is a first Class Company whom I have no hesitation in recommending to others"

I found the ease of communicating with this Company to be the best experience I have ever had, nothing was too much trouble and the product purchased was without question of the highest standard

"Robert &tammy"

Found instructions poor. Otherwise very good product.

"my package arrived damaged"

Although my package arrived damaged and parts were missing, Houseoftents rectified the problem quickly.
I was impressed.

"Ihr Team hat schnell und professionell…"

Ihr Team hat schnell und professionell reagiert. Ich liebe auch ihr Festzelt!

"Great experience and sufficient…"

Great experience and sufficient delivery from house of tents. Shoutout to Yaqoob with 5 star customer service and helping getting the marquee ordered delivered on a short timeframe.

"Top, Top Trader"

Another great buying experience with House of Tents. They truly are a super company to do business with. Highly recommended 5*

"Faulty goods"

Purchased a storage tent for almost £900.
I was advised it was comming in 7 boxes..only 5 arrived ..all damaged and loose items. I immediately contacted the supplier, supplied photographs and requested they collect the damaged boxes and provide a refund. They refused, saying the boxes often get damaged and that I should tell them what items were missing and they would send them on to me. The first thing missing was the TENT in a box 5M x 1.2 M....yep that big. There are over 100 items in the boxes and how was Ito know what is missing unless I try to assemble the thing. It could take months before it would be assembled waiting on missing parts. They then said they would then send a courier to collect the 7 boxes and when they get the boxes back they will arrange a refund. I told them they only sent 5 so how can I return 7? I spent 2 weeks trying to locate the missing packages...I even went to the couriers warehouse to ask them..they did not have it. They have refused a refund until they get all the boxes back. They are arrogant and unhelpfull. I tried to work with them but their attitude is simply...not a lot you can do about it we have your money. I have approached my bank for a refund and await their help.

Thank you for your reply, which is disingenuous given I have correspondence telling me that NO refund would be given until ALL the goods where back with you and NOT when collected. As I explained on the telephone and in emails I did not have all the goods to return because they were never delivered and I should not be made to wait for a refund until you have located the undelivered or lost items. Further your correspondence to me clearly states that you often have packages delivered with damaged boxes due to the size and weight of the items included. This would be best addressed by putting them in more secure packages not by asking the customer to try to assemble a 6M x 3M structure and for them to itemise what is missing.

"Quality Product and Great Service"

The quality of the product is unbelievable but most importantly the service has been great. There were few parts missing and the team was able to assist me with this. I will buying more tents from here. Great service.

"Highly recommend, 5*"

Really pleased with it. Super quick delivery, easy to assemble and looks really good. Good value for money. 5*

"Brilliant customer service"

Brilliant customer service
Can’t fault them