"Very easy to assemble,excellent…"

Very easy to assemble,excellent assembly instructions.Heavy duty frame.Fast delivery time & communication.

"Everyone is so friendly"

I have always found everyone at this dental practice to be welcoming, friendly and professional.

"DO NOT PUT YOUR CAR IN THIS GARAGE TENT"

UPDATE: despite public assurance on Trust Pilot that a customer service representative would be in touch to find a resolution…. guess what? …. Nothing! Four months of being
completely ignored, no customer service whatsoever! I implore readers not to buy anything from these people unless you are happy that your money maybe completely wasted leaving you with a pile of twisted metal poles and a leaky sheet of plastic, without offer of a refund or compensation.
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15 April 3024
The “premium quality” garage tent I purchased collapsed in winds of just 12mph. Customer service is horrendous. They agree that the meteorological conditions on the day it collapsed were not adverse. They do not try to deny that their tents will collapse in medium strength winds. They just tell you:
“ Please be advised that our Car Port Tents are not tested for wind loads, and damages resulting from such conditions are not covered by the warranty.”
They will blame you for not taking the tent down before the wind started, a four person job that takes 1-2 hours.

In the UK this would be unacceptable as the product is not as described or fit for purpose. Nor were these exclusions to their liability set out in the contract of sale. I’m just thankful my car was not in the tent at the time. My loss is the £400 price of the tent, and not the cost of a £4,000 respray.

This is how much they care……
“ Dear Customer,

I understand your concerns, but I must clarify that our warranty terms and conditions, including any limitations or exclusions, are clearly outlined in the instruction manual and on our website. It is important for customers to review these terms before making a purchase decision.

Regarding the wind speed specifications mentioned in the manual, they are provided as general guidelines to ensure the safe use of our products under various weather conditions.

If you have any additional questions or require further assistance, please feel free to contact us. We value your feedback and strive to address all customer inquiries promptly.


Kind regards from Norderstedt


TOOLPORT GmbH

"Great experience with this company"

Great experience with this company. We ordered and bought our purchase on line. Received an email quickly with a delivery confirmation and date.

"A poor experience."

Advised byDX of delivery day - waited in all day but no delivery. Then arrived damaged the following day! Contents OK. Item is poor quality all round. If this is the 'professional' model the 'economy' model must be made from rice paper. Also, it does not help when the illustrations in the instructions do not match the actual item. I'm pretty sure this thing will not last long and will have to be replaced, so not very good value for money. Very disappointing.

"Reliable"

Fast reliable delivery, good value

"Fast delivery not put gazebo up yet so…"

Fast delivery not put gazebo up yet so don't know about quality the delivery came in two deliveries ,but easy to deal with

"great company"

great company, quick service, quality goods

"Click system made installation quick…"

Click system made installation quick and easy

"We ordered a Deluxe 4m x 3m Gazebo it"

We ordered a Deluxe 4m x 3m Gazebo it
has been up for nearly 4 years now the Gazebo is very sturdy. 2 panels were damged in high winds, their customer service and aftercare are excellent they have offered to replace them for no charge, thank you Imira.
All parts are really sturdy and the assembly instructions were very easy to follow