"everything was perfect"

everything was perfect! would use them in a minute next time in Croatia

"Everything was perfect"

Everything was perfect

"Good service!"

Good service!
Remember to bring you CREDIT card for the deposit, otherwise you will have to pay an insurance of 250 euro :)

"Great service and support"

Great service and support, very friendly stuff. Smooth pickup and return of the car. Competent prices and decent cars with low mileage.

"We missed our flight and Avia were very…"

We missed our flight and Avia were very helpful over the phone, they held our car for us until we arrived later. Car was spotless and check in and check out was simple. We would definitely use this company again

"Disproportionate late charges"

Charged a whole extra day for being 25 minutes beyond the grace period. First they made up some nonsense about how there had had to refuse another customer, then they said it was because the car wash had closed, then they admitted it was just because their contract terms said they could charge it.

Those sort of disproportionate terms are actually illegal under EU law, but of course the amounts aren’t so high that it’s worth fighting. You can run your business like that, but can’t expect to get good reviews…

Edit: the reply below doesn’t actually seem to dispute anything significant I am saying (they only claim I was 12 minutes later). Council Directive 93/13/EEC makes disproportionate penalty fees of this sort illegal.

"The drop-off experience was very poor"

The drop-off experience was very poor. The lady was clearly resentful that she had to be there for a drop-off at 0500 hours, she didn't move from her office and then when we passed her the keys she terrified me that she was going to run me over by starting the car when I was getting the luggage out from the boot. When I complained to her she was entirely unapologetic. She had a very poor attitude towards my safety.

The pick-up experience was average. We booked a Peugeot 3008 and instead were told that the only car available was an Audi, which had a smaller boot than we required. Bad luck! It was too hot to cancel the reservation and go elsewhere.

We had requested a child seat, it was not installed at the time, although when I mentioned it they gave us a choice of seats. They installed the car seat, but it should have been completed prior to pick up.

The car itself was relatively new and in good condition, except the windscreen washer fluid was empty. They filled the blue substance required for Diesel cars whilst I waited- again, I would have thought it would be done prior to my arrival. Picking up the car was needlessly slow.

"Renting in Croatia "

Great price. Great service. Car was smaller than I thought... Otherwise great.

"Fast service and friendly employees."

Fast service and friendly employees.

"Quality service"

The car was good and new which allowed us to travel comfortably. I didn't like paying a fee for the delay caused by the plane. I had no direct action on the delayed cause. There was intransigence on the part of the company.