"Leanne Griffin - thank you"

Since Leanne Griffin has taken over our account, there has been huge improvement in the quality and timely service - huge difference! thank you Leanne.

"Good Management"

Richard at encore is amazing, always available to be help and goes above & beyond to find solutions for all your queries. I have been in touch with him 2-3 times over past few weeks and have been able to resolve queries within minutes over a call, which can otherwise take few days to solve.

"Thank you to Megan Duff for the great…"

Thank you to Megan Duff for the great support!
We are new residents in a building with 6 flats and we had few issues there that we are confused and disappointed with. She is working hard and quickly to help us to solve them and one by one she is working with them.
If I honest we didn't expect someone to listen and support us but she did.
We are so happy!
Apologies for my simple level of English. It si not enough to express how pleased we are.
Radostina

"Wall Repair"

I reported a damaged wall on the Northlake Estate in Bracknell on 14th October where some of the soldier course of bricks had become detached and others were unstable. I received a request by email for photographs of the damage and within the afternoon was advised that a job had been created with their contractor. The job was completed on the following Monday (17th). I would like to thank Kira Baker (Asst Property Manager) for her excellent help in getting this issue resolved in a timely fashion.

"Pete, you legend"

Encore have been servicing the communal areas of our block of apartments for a while now and each time they come it’s left impeccable and smelling very fresh. I want to give a special mention to Pete who works for Encore. My husband had lost his driving licence and Pete had found it in the communal area of our building. The address on it was a family members where he no longer resided and Pete had gone out of his way to deliver this personally. I cannot thank you enough. We’ve often seen you in the hallway and you are so friendly. See you again soon

"Both Mohamed Benymak and Magda Amoura…"

Both Mohamed Benymak and Magda Amoura have been excellent in Encore's Customer Care Department. Without their help life would have been more stressful during cladding Scandal problems. Thank you

"JM Estates Service to Residents"

Leanne Griffin the Estate Manager has been of great assistance in ensuring that my aged Sister’s broken intercom was promptly fixed to allow her carers to gain entry to her block of flats. This was much appreciated at a very difficult time.

"Thank you Kira Baker for you prompt response!"

I first contacted Kira Baker, the Assistant Property Manager for my apartment, to raise concerns about the state of the communal gardens and external paintwork of the apartment buildings.
Her response was prompt and very constructive. The gardens were sorted within a few days and contractors commissioned to rectify the peeling external paintwork. She also sought professional advice on a more durable solution to the external paintwork problem, for which she has asked an estimate to help inform a business decision on the way forward.
It is a very refreshing change to deal with such an enthusiastic and customer focused professional! Thank you Kira!

"Kira was both polite and friendly over…"

Kira was both polite and friendly over the phone and immediately said that she would organise for the contractor responsible to visit and sort the problem out with regards to the poor satellite reception. She then followed up with an email to confirm the arrangements made.
Really great service. Thank you Kira

"Nasty company"

Nasty company. Sharks swimming with sharks...
Interesting breach of data protection by divulging private and confidential matters. I'll forward this to the relevant authorities. And finally... your company charges extortionate supposed administration fees for chasing payment UPFRONT! NOT IN ARREARS so please do not pretend you are in negative equity. And worse one month late payment requiring over £400 admin and legal fees for a £430 odd invoice is taking the mickey out of your leaseholder. That's why you are sharks amongst sharks. Nasty bunch of clowns hiding behind phones and solicitors