"Great price and delivery"

I got a great deal on a pair of skis, which were delivered in 3 days (way quicker than their estimate!). I wanted to leave a review as was very impressed with their service.

"Mediocre at best"

The service provided by this company is mediocre at best.

Return policy, and customer service are old-fashioned and inflexible, with a "my store, my rules" attitude.

After this expirience, I'm convinced - It is not worth supporting small retailers who refuse to adapt to current e-commerce standards and still operate as if it's the dial-up era. It is convenient and easier to buy from larger companies who value your business and are willing to accommodate customers in need and bend "rules" a little.

My request was to return UNOPENED ORDER 5 days after return window closed if count from date of purchase, just in time from the date of delivery. But "internal authorities" denied such outrageous request.

Updated based on response from the store.

"Before you purchase anything from this company you better hope you won’t have to rely on their customer service"

Before you purchase anything from Erik’s Bike store read the reviews. There are a few people that had a good experience but there is an overwhelming consistency of comments suggesting that Eriks will take your money but there is no customer service to back their brand. This is absolutely true in my experience with Eriks. I have purchased multiple products from this company but will never do business with them again. Erik’s bikes does not care about their customers or doing what’s right. Stay clear of this company and spend your hard earned money somewhere else.

"Not helpful advice"

This shop is probably fine if you don't need advice or guidance, but if you do, I would go elsewhere. They have a reasonably large stock for a local ski store in the midwest. However....

I sent my girlfriend, a completely new skier, to Erik's to get some gear. She had skied only twice before on rentals. She took the advice of the representative in the store and bought what they recommended.

I am a snowboarder and she is new, so we didn't know enough to question the recommendations.

She skied on the new gear for three days out west at Beaver Creek, took some lessons, and had a really rough time. Specifically her shins were getting super beat up and her calves were in a lot of pain.

When we got back, in preparation for this year, I did a bit more research into her setup. We also visited a different local shop and re-measured her feet.

Erik's sold a brand new female skiier with a 22.5 boot size a MEN'S 26.5 pair of boots.

In retrospect her shins were getting beat up because her boots were so big they weren't holding her ankle tight and when she turned or stopped her shin was slamming the front of the boot. Her calves were in pain because they sold her a men's boot. The main difference between men and women's boots if the women's boot is shorter and built for a larger calf.

They also sold her Line Blade Skis and Pivot 12 bindings, which really are not appropriate choices for a beginner skier.

"The 2021 Look Pivot 12 Bindings are extremely durable bindings aimed toward intermediate to expert skiers that gives one a close connection" - from curated.com

"They (Line Blade) prefer higher speeds as it makes them easier to maneuver. Freestyle-wise, they have a good amount of pop all while staying really stable, so they are good on any size jumps. Wouldn't recommend it to any beginner to newer intermediate skiers" - ski profiles.com

It was just really bad advice. If you do buy anything from them, based on their advice, I strongly recommend doing your own research to verify their recommendations. Or, even better, go to a store with more knowledgeable staff.

"Reliable website"

I bought a wahoo kickr trainer on sale. They are reliable with fast free shipping thru Fedex. I will buy from them again.

"Bike broke first day and they offered…"

Bike broke first day and they offered no help and suggested I take it somewhere and pay to have it fixed

"Poor shipping & customer service"

I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged.

When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store.

The whole experience left a bad taste. I don't think I will be coming back.

"Interesting Experience"

This is my first time ordering from Erik's. They had a good price on bindings I wanted, I ordered 2 weeks prior to needing them, a little tight but not a big deal because their estimated shipping would get them to me in plenty of time. The box came and I was so happy until I openened it and there was only one binding, lol. Customer service was really kind and tracked down the other one. It did come on time with one day to spare, that said..... seriously? - they didn't even open the box to make sure that there were 2 bindings in it? It didn't seem a little light? I would shop at Erik's if you have a good sense of humor, are kind of "Zen" overall, and plenty of time. If you're not up for an adventure, maybe try elsewhere.

"SNOWBOARD BOOTS Review"

SNOWBOARD BOOTS Review: Erik’s Bike Shop had the best price for the Ride Anthem snowboard boots I was looking for. I was skeptical at first given other reviews, but I placed my order on Thanksgiving, my boots shipped Friday the 25th, and I received exactly what I ordered on the 1st of December (four days earlier than expected). I couldn’t find another online retailer that was offering the Boots at a discount ($199/$249), so I’m super pleased with what I got. Thank you Erik’s!

"DO NOT SHOP HERE"

This year, I finally decided I would spend the money and buy a new snowboard instead of used. I spent hours online trying to find the perfect board and I finally found it on Erik's site. I ordered it and was super excited to receive it, as this would be my first real snowboard. Unfortunately, when I received it, the box revealed a completely different board than the one I had ordered. I was disappointed and reached out to customer service right away. Their response was that they didn't have the one I ordered, so I could keep the board and get a $30 gift card, or I could send the board back and get a refund. After all the effort I put in to find the board I wanted, this was the worst possible outcome I could've imagined. This is a huge letdown and I can't believe there was nothing else they could do to help. It's on them they had an out of stock product on their site, sent me a different one without informing me they no longer had the one I wanted, and offering little help in fixing their mistake. $30 for a mix up on an over $300 snowboard isn't going to fix the mistake.

If you’re thinking about getting anything from Erik’s, I strongly urge you not to. They’re more worried about making money than making sure they’re doing the best for their customers.