"I bought a snowboard it was to big so I…"

I bought a snowboard it was to big so I wanted to return it but I have to pay for shipping which is $70

"Confirmed purchase, then cancelled"

I ordered a helmet with a scheduled delivery of 9/13. I called to check the status several days before the scheduled delivery, and was told everything was going fine, On 9/13 I called again and customer service simply cancelled the order because they did not have the item. A customer service rep. explained to me how difficult is to know stock levels etc.. clearly this wasn't much help in solving the problem. I advise against making any online purchases with them if you are counting on getting the item.

"Crappy Customer Service"

Bought a bike online on August 29th. Got a tracking number on August 30th. Still shows that fedex is waiting for the package. Been fighting with them for over a week for answers. Every time I get nothing but excuses and am told to just wait. Customer Service sucks! Have gotten nowhere. NEVER BUYING FROM ERIKS AGAIN!

"Poor service & bad attitude."

In June of 2019 my wife & I purchased two Specialized Como 5.0 e-bikes from Erics Bike Shop in Rochester MN. After putting over 3000 miles on mine it was obvious the derailers needed adjusting. I e-mailed Erics in Rochester telling them what I needed & asked for an appointment. They e-mailed back. No appointment was necessary. Just bring it in. I did that. When I arrived the service department told me I needed an appointment & said the next week was the earliest they had. On the way out I talked to the manager & told him what had transpired. (I have a 40-minute drive to the bike shop) He talked with the service department. They were able to adjust derailer that day. While I was waiting for the service work, I became interested in the 2022 Specialized Como 5.0s. I decided to buy one. They did not have a 5.0 Como available in the store, but said there was a red one at one of their dealers in Wisconsin. They could have it shipped to Rochester. It would cost me $200 extra for the shipping. They left me with the impression it was the only one left available. I decided to wait. While looking at information in the Specialized web site at home I discovered I could order direct from Specialized. They had a black one that they could ship to Erics in Rochester for $50.00. Since black is the color I preferred and I’d save $150.00, being a reasonable person, I ordered it from Specialized & asked they ship it to Erics in Rochester. The day it arrived I asked them if I could bring in my 2019 Como to have the firmware updated. They told me “No problem”. I took the new Como for a ride before taking it home while they installed firmware. I asked if they could loan me an allen wrench to adjust the seat to fit me. On the ride I stopped to adjust the seat. When I tried to loosen the seat post clamp the wrench turned in the allen bolt socket ruining it. It was almost as if the wrench was a size too small. I also noticed the front brake was dragging. When I got back to the store, I pointed out the problems. They said I would have to leave it until the next day. They did not have time to fix it until then. They had finished updating the firmware on the 2019 Como. I loaded it up & took it home. The next day I called them about noon. They told me my new bike would be ready by 5:00. I arrived at 4:00 PM so they could install firmware in my wife’s bike. I left to do some shopping. They texted me when the bikes were ready & wrote I owed $19.00 for repair on wife’s Como. When I picked up the bikes, they gave me a bill for $35.00. They said it was for installing firmware on wife’s bike. I told them they did not charge anything for firmware installation on my bike the day before. I was told, “well you got away with one”. I had noticed through this whole process the employees were very cold, almost rude to me. When I mentioned that between the 3 bikes, I had spent a lot of money with them. I was told by what I believe was the assistant manager that I did not buy the new bike from them. I bought it from Specialized & had it shipped there. He told me they made no money on the sale. I think the $35.00 was an afterthought, just a way to gouge me! I will never go back to them & if I was Specialized, I would not want them representing my products! Just because I spent thousands of dollars with them does not mean I expect my butt kissed, but I also do not expect to put up with BS like this!

"Bough a $5200.00 dollars bike new and I…"

Bough a $5200.00 dollars bike new and I got a display model with lots of scratches and fingerprints
Also it was not tuned, gears make to much noise

"Ask about a product, just said expensive $800, who does that"

This was the second time I have been to this bike store and it's the second time I have left offended and very disappointed on the front customer service. As a small business owner I try to keep my shopping within the small business community. However, this one I will scratch off my list. I was in the shop March 17 2022, I was looking around and the person working up front was busy and when he was done never came up to me to ask if I needed help. So I walk to the back to where the work shop was and the gentleman back there was a great help when I walked up and asked his advice. Then I went up to buy my seat cover. Purchase done. I asked the same person who ignored me salesperson Aaron Y, about a bike carrier that tilts. HIS REPLY: Yes but they are expensive around 800.00!!!!! I did not ask price, I asked him if they had them, but before I could finish my reply another man walked up in a bike suite and he interrupted us and Aaron went straight to helping him. I redirected back to me and said DO YOU HAVE ANY HERE I CAN LOOK AT, Aaron said there might be but mostly in the box. So I said where and pointed towards the back and walked in the back. Waited but no one came to help me. This was it. I kept my receipts from both times and it was the same salesperson. I will make sure I make my experience known. I am sure if I walk in to buy a new bike I would get help. Customer service should be on all your products not just large priced items. It brings customers back and back and eventually make an upgrade.

"No customer service"

I ordered some bindings and received their display model. I'm trying to return them but they won't cover my shipping cost. If they would have sent me new ones without scratches I wouldn't need to return these. The website didn't advertise them as display model or open box item. It should have been specified that its NOT new condition and had scratches then I wouldn't have ordered them in the first place. I shouldn't be responsible for their mistake shipping a product that's not new. They are telling it don't effect the performance of the bindings and its something that would happen after a season of riding. Where is the customer service? So sad a this business wants customers to pay for their mistakes. I just don't want something I paid full price for thats suppose to be NEW having scratches simple pay my shipping cost.

"Great jacket at a great price"

Great jacket at a great price. Fast shipping.

"SENA M1 helmet not as ordered"

ERIK'S Bike, Board & Ski's Customer Service dealt with an issue with the SENA M1 Mtn. bike helmet I ordered from them, including giving me a partial refund
of $30.
Customer Service, including Graeme Bloor, were very professional. Cheers!

"Terrible Service on New Bike Purchase"

I purchased a Santa Cruz Blur from Erik’s a couple of months ago while recovering from an injury. In June, I finally got the chance to start riding it. After a couple rides the shifting started to act up. No problem, this happens a lot with new bikes and with a small turn of the barrel adjuster you typically good to go. Except they had sent a new bike out with the barrel adjuster out at it limit. So on the trail I had disconnect the cable, reset the barrel adjuster, and adjust the gears. Who would build a new bike this way?

After about 10 rides my front brake started to drag. Brought the bike in for them to take a look. The mechanics opinion was that the brakes needed to be bled and that I would be charged for this … apparently it’s normal for a bike to need a brake bleed every 10 rides!!!

I’ve been riding, racing, and coaching mountain bikes for years. Rarely have I ever come across such poor service from a bike shop. They definitely have the “you need me” attitude. Well if you are in the market for bike gear I suggest going elsewhere. You will have no problem finding a better shop.