"We’re do I start?"

We’re do I start?
I’ve been so disappointed with a lot things from purchasing a new E-Bike..Yes a Aventon 500 pace.
Not sure we’re the blame goes either the dealer or the manufacture in CA.
Bought the bike in Eden Prairie, told they need a day or so to go over the bike. Since I live in St Paul I will pick up the same bike in Dinkytown Eriks.
Go there to pick up the bike after the go over and I was told nothing on how to use the bike, how to use the charger, turn on the bike, battery turn on? I said ok? and the store manager said her ya go? I look at him and said is that it? That’s it! And off I go out of the store…what a crash course on the way home in a rain storm.
Got home put the bike on my Yakama rack and head up to the Roseville store so somebody can show me how to use the bike. They kept the bike overnight and put a rear rack on the bike.
Been riding the bike a week and I noticed every time I use the brakes they growl, squeak, have a chunking sound and I’m not stopping easily.
So I Bring the bike to the Highland Park store, after 3 days I call the store to find out the bike needs new brakes and it will take 2 weeks for Aventon to say yes or no, if it’s ok or not and than ship new brakes front and back?
I’m stunned that the dealer who goes over the bike for a day or two doesn’t take it for a test drive?
I can’t win!

"Ordering online is easy and fast"

I have started ordering online through Erik's and have had great success. Their prices are very competitive and most of the time the best available. I have been very happy with the shipping time from them as well.

"CRAPPY service, CLUELESS manager"

I called my local Erik's to get a tire that was listed as in stock at a different Erik's location and on the manufacturer's website. They said it would take a month or two to get in. No problem since I was putting that bike away for the season.
It ended up taking OVER SEVEN MONTHS, six phone calls, and ten emails to get a stupid tire.
The worst thing is that they offered not even a single word of apology, no acknowledgment whatsoever that they had completely failed to deliver on their promise.
I spend a LOT of money on bikes and parts, but I'm never again going to spend any of that money at Erik's.

"Be very careful buying expensive bikes…"

Be very careful buying expensive bikes from Eriks Bike Shop, ours came damaged from them and they offered us $25 as compensation.

UPDATE #2: The generic "customer service" account response, with no one's name attached BTW, continues to debate the chunk out of the frame, even after already reluctantly asking for the $50 refund. FYI Bicycle blue book shows a difference in $500 value between this bike in new condition and the condition we received it from Eriks. You be the judge if you want to go through this same experience.

UPDATE #1: (the original review continues below) They offered a $50 gift card instead of the original $25 on a couple thousand dollar bike with a chunk of frame missing. Or for us to ship it back, I can't even imagine how that would go if anything were to happen to the bike in shipping, with this experience so far.

We really thought we'd found a reputable shop to order our new bike from, we were wrong. While their website and ordering process was professional and quick, their customer service after the sale is lacking for products worth thousands of dollars.

There was a delay in shipment of the bike, which is understandable with the rush on bikes, but there was no uodate from them and we had to reach out to them to see if there was an issue.

The bike finally shipped and we received it faster than expected, which was nice. however, while unpacking the bike and taking their protecting cardboard off, a big gouge was revealed. there was no damage to the protective cardboard or the shipping box, so the gouge was clearly there when they packed it up.

When we reached out to Eriks Bike Shop to hopefully find a solution to the issue, they offered $25. That seems out of proportion for a damaged frame on a bike worth thousands of dollars.

They could have had a customer that would have spent thousands more in parts and accessories at their store, but because they didnt even attempt any type of customer service, they lost that business to a more reputable store.

Be careful purchase an expensive bike from Eriks Bike Shop.

"My experience with Heather at Erik’s bike shop"

My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!

"Disappointing Experience"

Ordered, paid, and soon after was told my item would be delivered between 1 to 4 weeks out. 4 weeks out received an email saying they don't have it in stock and asked if I would like to order something else. Seems there are similar reviews, they take payment for items they don't have in stock. A shamble of a business with appalling customer service.
I have been in contact with customer service multiple times and it has not been put right

"Sent damaged bikes, never responded to emails about getting them fixed"

I order two bikes back in December. They both arrived with damage and missing parts. I reached out multiple times to customer service but never heard anything back. Sad.

"They stole from me"

Ordered an item that never came and they said there was nothing I could do and would have to swallow a $300 cost. Absolutely horrifying business model, I feel as though this warrants legal action with how fraudulent this feels.

"Quick to charge credit card, but no delivery!"

I ordered a close-out ebike off Erik's website on December 14. The ad and the confirmation said the bike would be delivered 12/24. No scanning or tracking information with FedEx, and nothing delivered as of today 12/30. Chat with Erik's (Liz) was useless - she bitched that "we are doing the best we can." Two more electronic contacts have gone unanswered, but ERik's was quick to charge my credit card for the purchase! Wake up Erik. The charge won't be paid unless the bike arrives before payment is due.

"Very knowledgeable and and extremely…"

Very knowledgeable and and extremely helpful. Did not pretend to know something about a product that didn't know about. And what they did know was extremely helpful.