"Normally I would give you 5 stars but…"

Normally I would give you 5 stars but unfortunately I can't anymore.
I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up.
Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.

"Fraud - Lack of accountability and assistance"

Some impersonated Altra Federal Credit Union, called me from Altra's number, and proceeded to steal money from my account. Drained every cent.

Altra was not able to do anything for me. Shouldn't there already be a procedure for cases like this? I'm sure it's happened to Altra members before.

I called many different department's and was transferred to many different departments but absolutely no one was able to give me a direct answer or anything that could help me and my situation.

"It really bothers me that pay apps are nearly impossible to use with Altra. "

It really bothers me that there is a daily limit on transactions using a debit. Also, the fraud department can barely speak English even though it's India's primary language. Yep, they offshore their fraud group. This is scary as a lot of scams come from Indian call centers. Yet they are the ones keeping the fraudsters away? Good luck trying to use a pay app with your account. I can't get a simple Venmo to go thru even after talking to member services and the fraud group multiple times. Their service has a lot to be desired these days. As soon as possible, I'm moving to a different CU after 20+ years as this has gotten out of control. I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments. Now it's the same with trying to use Venmo. Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds. You'll be thankful!

"A+ TEAM, Never have I dealt with a rude employee…"

Never have I dealt with a rude employee here. Thanks Altra.

"Jackie Is THE BEST!"

Jackie Is THE BEST!! i was having a rough time this year financially and I was behind on my car loan payments. I was so stressed with all of the things happening in my life i thought my only option was to default on my loan and give up my car! Jackie not only helped me with a plan to keep my car and still make payments but gave me the encouraging words I needed to hear in my darkest hours! She is truly a diamond amongst coals!

"You pay a fee to pay a loan."

Tried making a payment on a loan over the phone and there's a $10 service charge... Went online to try and make an account and the page wouldn't load, so ended up paying the $10 fee to pay as a "guest". Making your customers pay a fee just to PAY their loan. Smart business decision..

"Since I live in Texas and there are no…"

Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.

"Convenience."

Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

"I love Altra"

I love Altra always so nice and willing to help.

"First..I had a hard time understanding…"

First..I had a hard time understanding the customer service rep. Secondly..I was eventually told that my phone # was not correct, amazingly my phone # has not changed! Its been the same for years! Then I'm to call customer service to help me and I WAS talking to the customer service #!! So frustrating! So end of story, I didnt have any progress on my 3rd try & gave up. Woe is me!!