"Just called customer care as a…"

Just called customer care as a customer. Its sucks. They have no time to hear you. Absolutely disgusting.

"EQ Bank in Canada"

My review is only related to international transfers. I am not an EQ Bank customer but I just spoke with their customer service about their collaboration with WISE. I no longer uses WISE because of their policies (see Trust Pilot reviews) and the perceived high risk of funds being blocked. EQ Bank use WISE for international transfers. EQ Bank customer service confirmed that a WISE account needs to be set up in order to use the EQ Bank's international transfer service.

"My Experience with EQ Bank"

I feel compelled to share my recent experience with EQ Bank to help potential customers make informed decisions. While my intention is to express my concerns, I want to ensure that this review remains factual and respectful.

First and foremost, I've been a loyal EQ Bank customer for several years. However, my recent encounter has made me question their commitment to customer satisfaction and security.

Security Issues: My account was compromised, resulting in unauthorized access and substantial financial losses. EQ Bank's investigation ultimately concluded that they were not responsible for the situation, leaving me with lingering concerns about security measures, and their willingness to take responsibility.

Communication: During the security breach, I received no notification from EQ Bank. I only became aware of the unauthorized activity when I discovered it through my own efforts. Effective communication in such situations is essential, and EQ Bank's lack of timely alerts was disappointing.

Customer Support: While dealing with this distressing situation, I found EQ Bank's customer support to be less than satisfactory. Responses were slow, and my concerns often went unaddressed, adding to the frustration of the entire experience.

Resolution: Perhaps most concerning is that EQ Bank closed the investigation without providing any compensation for the distress and financial losses I incurred. This has left me feeling unsupported and undervalued as a customer.

In sharing this review, I hope to shed light on my personal experience and highlight areas where EQ Bank could improve. My goal is to encourage potential customers to conduct thorough research and consider their banking options carefully.

It is essential to remember that my review is based solely on my personal experience. Everyone's circumstances and interactions with the bank may vary. I hope my feedback contributes to constructive improvements within EQ Bank's services and customer relations.

"EQBank app and website cannot get the…"

EQBank app and website cannot get the basics right. The flow from signing into your account offering a broken "Remember this device" checkbox that never works to signing you out with a popup saying you've been idle, while actively banking and navigating through the site leaves you frustrated. I am not sure if I should be trusting this with money.

"I've dealt with EQ on and off for many…"

I've dealt with EQ on and off for many years and have found them to be barely average among their competitors. That all changed when I bought an EQ 6-figure GIC via TD Webbroker 3 weeks ago, as well as a Home Bank 6-figure GIC. I changed my mind a couple of days after the purchase and cancelled both. I was told by TD WebBroker that the time required to process the cancellation was at the discretion of the issuer, and they would not pay interest until the process was completed and the money was returned to my TD account. While Home Bank was able to resolve the issue and return the money to my TD account in 5 days, I'm still waiting for EQ to do the same after 3 weeks and counting. EQ is obviously milking the situation by holding the funds as long as possible without having to pay interest. Anyway, such discourtesy to their clients has annoyed me enough to scratch EQ off my list and never deal with them again.

"Horrendously furious and miserable"

There are $19 posted and to be charged due to unauthorized activity on my bank card. The agent said such an investigation would take 120 days to complete. Avoid getting into my shoes at all costs!

"EQUITABLE Bank is by far one of the…"

EQUITABLE Bank is by far one of the worst banks ever. I plead with you to take your business elsewhere. They do not care about you, your family or your circumstances. You are not allowed to be a human, to get sick or hurt or have life experiences happen to you.

Even when you have been with them for over 5 years plus, you meet all requirements and have 50% extra equity in your home they will still treat you horrible.

No words can describe how horrible they have treated me and continue to do so. I do not recommend this bank to anyone, even if you are desperate and have no other options. Do yourself a favor and stay away from EQUITABLE Bank.

If I could give minus 5 stars I would. They don't even deserve 0 or 1.

STAY AWAY

"This bank was alright"

This bank was alright, nothing to write home about but the customer service was pretty helpful today. Thanks for saving me a trip!

"Great savings bank"

EQ bank is a great bank for saving, and I recommend you to try out this bank if you like high interest savings. A couple pinpoints but all is well

"Good bank missing a few nice to haves"

Great bank for high interest savings accounts. App and website lack a bit in features. EQ card is good to have as no fees at any bank. Giving 4 stars for a few missing features.